Business Support Assistant

3 weeks ago

Worcester, United Kingdom Aspens Full time

Job Introduction
**Package Description**

As one of the UK's fastest growing independent businesses, Aspens is a company where people are at our core, and the opportunity to develop your career is endless. We offer fantastic learning and development programmes and the ability to gain qualifications whilst supporting you all the way

We understand that the health and wellbeing of our employees is vital so we've just launched our brand new benefits programme which includes the important things like private healthcare and enhanced parental leave, ways to save money and the opportunity to spend your birthday doing something special to you rather than working

The role will involve working Monday to Friday, 37.5 hrs a week, £19,500 - £22,000 per annum depending on experience. Monday to Friday working (office based) - we’re open to those looking for full time hours or part time, if this is a better option for you.

Please note, we expect all staff to share our commitment of safeguarding and promoting the welfare of children/young people so an enhanced DBS disclosure will be sought by the company

**Job Introduction**

Due to growth, we are expanding our business support team. We are looking for motivated individuals to join this team, and provide a range of support services to our entire business. The role has 3 main aspects:

- Moving and tracking calls to other support teams e.g. IT, Finance, Sales
- Back office support - updating systems, updating menu information, general office tasks etc.

**Main Responsibilities**
- Take phone calls from staff and external customers, capture their issues, and resolve them where possible, or pass it to other support teams.
- Update the menus on our school meal ordering system.
- Update the core information in other systems in response to various requests.
- Support general office tasks as required.
- The range of responsibilities and support activities will grow as the team develops.
- Good personal communication skills, both on the phone and face-to-face.
- Attention to detail when entering information into systems.
- Flexibility and ability to switch quickly between tasks to meet the needs of the business.
- The ability to identify and help implement improvements to our systems.
- The ability to effectively manage workloads, working as a part of the team, or on your own initiative.
- The role will be predominantly based in the Worcester Head Office, with some work from home.

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