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Pb3, Case Officer, Eo, Perm, Liverpool

4 months ago

Bootle, United Kingdom Charity Commission Full time

**Details**:
**Reference number**:

- 286426**Salary**:

- £25,303 - £25,430**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- CC - Regulatory Services**Type of role**:

- Other**Working pattern**:

- Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bootle, North West England, L20 7HSAbout the job

**Job summary**:

- Are you good at making well reasons decisions?
- Can you easily pick out important points in information?
- Do you like constantly learning and testing your knowledge?

To deliver casework outcomes within the Regulatory Authority team, ensuring that our powers are exercised correctly, proportionately and in a timely manner.

As a Case Officer, you will make a difference to the charitable sector, through our role as a regulator, helping to improve public trust and confidence in the charitable sector.

You will be working in a varied and interesting case working role in our fast-paced, customer-focussed environment. You will work independently within a wider team, managing your own caseload and identifying priorities to achieve effective and timely case outcomes.

You will engage with continuous learning, receiving structured and specialist training. This will enable you to grow your expertise within a regulatory environment and take responsibility for making risk-based decisions.

**Job description**:

- Manage a substantial and varied operational caseload, making risk-based regulatory decisions in line with guidance, business rules and legal advice.
- Engage with charity trustees, charity advisors and stakeholders to ensure that charities comply with and discharge their statutory duties in accordance with charity law.
- Work with external partners and stakeholders, including government departments, regulators, law enforcement agencies and others, to enable and support regulatory outcomes.
- Support the assessment of new work entering team queues, moving it to the right team or individual for consideration and action.
- Where appropriate, gather management information and identify and log faults in relation to Digital Service Activities.
- Work within the Commission’s quality assurance framework, seeking feedback and learning in order to develop and contribute to an environment of continuous improvement.
- Take responsibility for own development and decisions, including workload and capacity, seeking input and support as necessary and appropriate.
- Be aware of and contribute to the achievement of Directorate and team targets and the Business Plan.

**Person specification**:
**Ability**
- Ability to make effective and reasoned decisions within a legal and policy framework.
- Ability to research, investigate, analyse, and organise often complex information to inform and support decision making.
- Ability to manage a caseload independently by planning, prioritising, and working collaboratively to meet demanding targets and deadlines.
- Excellent communication skills (written and verbal) - ensuring that the information is accurate and understood by the target audience.

**Experience**
- Experience of maintaining a professional approach by using techniques to understand need(s), manage expectations, and provide a constructive and proportionate outcome.

**Technical**
- Good working knowledge of Microsoft Office Applications.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Communicating and Influencing
- Managing a Quality Service

**Benefits**:

- This is your chance to make a contribution that really matters and to make an impact in an organisation where your voice will be heard and your hard work noticed.
- Watch this short video to find out more about us.
- We operate a flexible hybrid working policy where office attendance is combined with at least 3 days homeworking per week dependent on role requirements.
- We offer access to the highly competitive Civil Service Pension Scheme (employer contributions of 27.1%), far more than in the private sector, and a flexible, family-friendly environment, plus you can look forward to other great benefits via our ‘Perkbox’ scheme. These include everything from an interest-free season ticket loan and bicycle loan after two months to discounts on gym membership, cinema tickets and restaurants.
- You will start on 25 days leave rising to 30 days after 5 years’ service and previous service with another government department will be recognised for this purpose.
- Work at the Charity Commission and you’ll make a difference every day. To the 170,000 charities of all shapes and sizes that we regulate across England and Wales. To the trustees we partner with and advise. And to the people and causes that benefit from the £10bn generously donated each year by the public.
- Find out more about working for us here.
- Any move across the Civil Service