Service Improvement Lead

2 months ago


London, United Kingdom Concept Resourcing Full time

? Support service teams across government to develop and deliver service improvements: work with departments to investigate current service performance and create and implement plans to improve/transform their services, ranging from small improvements tolarge scale interventions

? Be an expert able to demonstrate expertise in excellent service design and delivery and lead others to achieve it

? Demonstrate strong understanding of the complexity of government and potential blockers to delivering excellent services and how to address them

? Transfer knowledge to department and agency teams and staff to build their own service delivery capability

? Feedback to CDDO teams and senior leadership team, contributing insight to the development of products and services that have maximum impact 3

? Work with technical and analytic teams and suppliers as required to deliver service improvements



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