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Service Improvement Lead
6 days ago
improvements:
work with departments to investigate current service performance and
create and implement plans to improve/transform their services, ranging from small
improvements to large scale interventions
- Be an expert able to demonstrate expertise in excellent service design and delivery
- Demonstrate strong understanding of the complexity of government and potential
- Transfer knowledge to department and agency teams and staff to build their own
- Feedback to CDDO teams and senior leadership team, contributing insight to the
3
- Work with technical and analytical teams and suppliers as required to deliver service
Who you are:
This role requires:
- Excellent knowledge of digital service performance end-to-end and how to improve it
- Analytical skills to identify issues with service performance and solutions to them
- Knowledge of government or other complex environments (organisational structures
- Communication skills. You can mediate between people and mend relationships,
expectations and facilitate discussions about high risk and complexity even within
constrained timescales
- Collaboration. You know how to solve and unblock issues between teams or
can coach others on team dynamics and conflict resolution
- Life-cycle perspective. You know how to successfully lead teams through the full
each stage and deal with potential risks across or between all stages. You can
provide guidance and support to teams as they move through stages of the product
life cycle
- Making a process work. You can identify and challenge complex organisational
processes. You know how to guide teams through the implementation of a new
process
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