Ict Support Services Apprentice

3 weeks ago


London, United Kingdom QA Ltd Full time

**Employer description:**

On 1 October 2016, Richmond and Wandsworth Councils launched a Shared Staffing Arrangement, to deliver substantial savings to preserve front-line services.

The Shared Staffing Arrangement is a single staffing structure across the two boroughs, delivering estimated savings of up to £10 million per year for local taxpayers in each authority. Both Councils have reduced their budgets since 2010, but significantsavings are still required as local government makes its contribution to reducing the national budget deficit. Wandsworth and Richmond Councils continue to be separate sovereign bodies with their own elected Councillors, Cabinets and Leaders, maintaining theirdistinct identities and retaining the ability to develop policies and priorities that matter to their local residents.

**Overview:**

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

**Salary:**

£11,170 - £15,411 per annum.

**Main purpose of the job:**

To assist Corporate IT staff in providing ICT services to all of the Council’s service Departments.

**Primary responsibilities will be to**:

- Maintain and enhance Customer Satisfaction and “The Customer Experience”
- Provide quality, responsive and consistent resolutions to IT incidents and requests
- Receive, analyse and record any incidents or requests in line with established systems and procedures, ensuring that all customers are dealt with in a speedy, effective, efficient and courteous manner keeping them informed as to the progress
- Have experience with systems, processes, reports etc. used within your section - where you will be providing training and assistance on these
- Ensure that all work is carried out to Corporate IT’s agreed service levels and standards.
- Progress assigned IT related requests for new hardware and/or software, or for changes such as equipment moves.
- Adhere to corporate processes for both procurement and the disposal of redundant equipment, processing requests in a timely manner.
- Build and/or configure hardware equipment as appropriate and in accordance with agreed corporate standards.
- Install and configure software to meet customer requirements whilst adhering to corporate policy and security standards.
- Ensure all hardware assets are appropriately badged.
- Maintain accurate records of work completed and ensure that records are updated in accordance with both section procedures and working practices, e.g. Asset Register and Software License information.
- Maintain up to date build guides and other documentation.
- Ensure good communication at all levels and make sure that all information given to customers or other stakeholders is accurate and appropriate.
- Troubleshoot and resolve assigned IT related incidents as and when required.
- Provide support and assistance to the other sections within Corporate IT.
- Carry out general administrative duties to assist in the provision of an effective and efficient service as required by your post.
- Carry out any other duties, commensurate with the post, as determined by the ICT Deskside Co-ordinator or ICT Support Services Manager.

**Desired skills:**
- Good customer service skills
- Eye for detail
- Self-motivated
- Good basic IT knowledge

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Working week:**

36 hrs per week,

**Future prospects**:
We have had many successful apprentices who stay on as permanent employees after their apprenticeship is completed, or you could progress to a higher level apprenticeship.

**Important Information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.



  • South London, United Kingdom QA Apprenticeships Full time

    **Employer description**: Wandsworth and Richmond Councils are creating something extraordinary that impacts over half a million Londoners every single day - a unique organisation that focuses on new ways of working in a positive and supportive working culture. We work together across services and boundaries inside and outside the Council to deliver vital...

  • Ict Apprentice

    1 week ago


    London, United Kingdom Just IT Apprenticeships Full time

    **About us** UCL is a world-leading teaching and research university, often ranked in the top ten in the world with an annual turnover of well over £1 billion. Part of UCL’s vision is to take on the hardest global challenges. The Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching,...

  • Ict Apprentice

    7 days ago


    London, United Kingdom Just IT Apprenticeships Full time

    UCL is a world-leading teaching and research university, often ranked in the top ten in the world with an annual turnover of well over £1 billion. Part of UCL’s vision is to take on the hardest global challenges. The Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and...


  • London, United Kingdom QA Ltd Full time

    **Employer description:** On 1 October 2016, Richmond and Wandsworth Councils launched a Shared Staffing Arrangement, to deliver substantial savings to preserve front-line services. The Shared Staffing Arrangement is a single staffing structure across the two boroughs, delivering estimated savings of up to £10 million per year for local taxpayers in each...


  • London, United Kingdom QA Ltd Full time

    **Employer description:** On 1 October 2016, Richmond and Wandsworth Councils launched a Shared Staffing Arrangement, to deliver substantial savings to preserve front-line services. The Shared Staffing Arrangement is a single staffing structure across the two boroughs, delivering estimated savings of up to £10 million per year for local taxpayers in each...


  • London, United Kingdom Just IT Recruitment Full time

    **Key Duties**: - Effective troubleshooting and delivery of level 1/2/3 Application Support for incidents for a diverse range of in house and 3rd party developed software. - Contribute to high levels of service ensuring constant communication with customers - Ensure incidents are fully updated in Service Now in a timely manner while documenting work carried...

  • Ict Apprentice

    3 weeks ago


    London, United Kingdom Bates Wells Braithwaite Full time

    **About the company**: Bates Wells are a law firm with a difference. They believe in making a positive impact, whether that’s achieving legislative and regulatory change around sustainability, or working on a landmark case with wide-ranging implications. Their clients are diverse - from global household names, to public bodies, to start-ups. and are also...

  • Ict Apprentice

    4 days ago


    West London, United Kingdom QA Apprenticeships Full time

    **Who you’ll be working for**: At Yeading Infants we continuously endeavour to “sow the seeds of success” which we do very well by working with parents to nurture our children though these four very important years of education. **What’s in it for you**: As a QA apprentice, you’ll gain on-the-job experience, earn a salary, and receive all your...

  • Ict Apprentice

    4 weeks ago


    London, United Kingdom Just IT Recruitment Full time

    A leading London IT services company are looking for somebody to join their busy IT helpdesk. The role offers variety in the tasks from day to day. This opportunity would suit anybody looking to start a career in IT sector and has an interest in IT support, Networking and Hardware. **Key Duties**: - Learning and becoming proficient in Support Desk I.T...


  • London, United Kingdom Mercedes-Benz Apprentice Programme Full time

    **Retail (Parts) Advisor Apprentice** The role of a Retail (Parts) Advisor Apprentice is diverse. You’ll be working both behind the scenes receiving deliveries and at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting and analysing purchasing habits, as well as developing your ability to...

  • Ict Apprentice

    3 weeks ago


    London, United Kingdom Just IT Apprenticeships Full time

    **About us** Originally set up in 1933 by Joseph Brand as an electrical contracting and repair business in Margaret Street W1, the company today still operates with the same guiding principle of Customer Service underpinning all its many core activities. With Headquarters still based in Margaret Street, J Brand now directly employs over 120 Staff many...


  • London, United Kingdom Get Staffed Online Recruitment Limited Full time

    **IT Support Technician Level 3 Apprentice** **£12,000 per annum** **NW10** **About the employer** Our client provides an exceptional environment for academic and sporting excellence. They foster artistic creativity, wellbeing, and leadership potential within a rich and diverse community. Their core values of determination, integrity, curiosity, and...

  • Ict Apprenticeship

    4 weeks ago


    London, United Kingdom Just IT Apprenticeships Full time

    **ICT Apprentice** BSI ASSURANCE UK LIMITED Working within IT Operations, the role of the apprentice will be to spend the duration of training scheme in a variety of placements. Some of these placements will be mandatory and will give a good baseline understanding of IT at BSI. The apprentice will start the role in the office and progress to hybrid working...


  • London, United Kingdom Inspiremyfuture Full time

    We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking – Azure Cloud Support Specialist – Level 3 Apprenticeship. The overall purpose is to provide general and routine ICT support to staff and pupils within the...


  • London, Greater London, United Kingdom Get Staffed Online Recruitment Limited Full time

    IT Support Apprentice - Level 3We are looking for a proactive and enthusiastic individual to join our dynamic team as an IT Support Apprentice - Level 3. Our company is renowned for providing top-notch support services in the London area, collaborating with well-known organizations such as ASOS, Bank of England, Estee Lauder, and more.Role Overview:Log...


  • London, United Kingdom QA Ltd Full time

    **Who you’ll be working for**: Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families. Our visionis of a society in which justice is understood as a process of restoration...


  • East London, United Kingdom First 360 Apprentice Full time

    **IMMEDIATE START** **Are you looking to start a career in business administration?** **Can you easily commute to London E15?** Our client is a provider of ICT support and Infrastructure Services to schools and other educational organisations. They're looking for a business administration apprentice to add to their team! **Duties and...

  • Ict Support Assistant

    2 months ago


    London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **ICT Support Assistant** **London, W2** **£30,000 + Pension** If you are looking for an ICT Support Assistant position then this role will definitely be up your street. **Some of your duties will include**: - Managing internal IT systems and providing helpdesk support - Additionally providing support in the accounts department when needed - Providing...


  • London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    ICT Support AssistantLondon, W2£30,000 + PensionIf you are looking for an ICT Support Assistant position then this role will definitely be up your street.Some of your duties will include:Managing internal IT systems and providing helpdesk support Additionally providing support in the accounts department when needed Providing first line support on PCs,...


  • London, Greater London, United Kingdom Aneurin Bevan University Health Board Full time

    THIS POST IS FIXED TERM FOR 12 MONTHS TO MEET THE NEEDS OF THE SERVICE. Aneurin Bevan University Health Board (ABUHB) has a large and complex ICT service that underpins the delivery of digital health care. ICT supports around 14,000 users and over 200 services across more than 120 sites. The adoption and expectations placed upon digital healthcare are...