IT Support Apprentice

7 days ago


London, Greater London, United Kingdom Get Staffed Online Recruitment Limited Full time

IT Support Apprentice - Level 3

We are looking for a proactive and enthusiastic individual to join our dynamic team as an IT Support Apprentice - Level 3. Our company is renowned for providing top-notch support services in the London area, collaborating with well-known organizations such as ASOS, Bank of England, Estee Lauder, and more.

Role Overview:

  • Log support calls received via phone or email
  • Collaborate with the Help Desk team for daily requests
  • Offer 1st Line support to our client base
  • Utilize TeamViewer for remote client access
  • Support various client environments including Mac, PC, and mixed setups
  • Use a variety of tools to troubleshoot and resolve issues
  • Perform desktop and laptop setups, including connectivity configurations
  • Install and configure equipment and perform RAM upgrades
  • Participate in on-site 'Health Checks' and shadow on-site engineers

Training and Development:

  • Receive a Level 3 ICT qualification
  • Access online training through eLearning and live classes
  • Get functional skills training in English & maths if necessary

Future Opportunities:

This role provides long-term stability and room for growth within the company.

Requirements:

GCSE or equivalent in English and Maths (Grade A* - C 9/4)

Skills:

  • Passionate about IT
  • Demonstrate enthusiasm and a 'can do' attitude
  • Possess some technical knowledge
  • Effective communication skills
  • Willingness to learn and grow
  • Previous work experience would be advantageous

Personal Qualities:

  • Flexibility
  • Adaptability
  • Interpersonal skills
  • Ability to multitask
  • Organizational and communication skills
  • Strong IT skills

Apprenticeship Details:

Qualification: ICT Level 3
Duration: 18 months



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