Welcome & Service Assistant / Cynorthwyydd Croeso a

5 months ago

Wrexham, United Kingdom National Trust Full time

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

**Hours/working pattern**:Flexible hours. Weekly hours will vary throughout the contract - to be discussed at interview. Please note: Weekends and public holidays will play a major part of this role.

Fel wyneb cyhoeddus ein heiddo, byddwch yn darparu croeso cynnes, cyfeillgar, yn rhoi gwybodaeth am yr eiddo, yn ateb cwestiynau ac yn sicrhau bod pawb yn cael ymweliad pleserus a chofiadwy.

**Oriau gwaith/Oriau Gweithio: Oriau **hyblyg. Bydd yr oriau wythnosol yn amrywio drwy gydol y contract - i'w drafod yn y cyfweliad. Sylwer: Bydd penwythnosau a gwyliau cyhoeddus yn chwarae rhan fawr o'r rôl hon.

What it's like to work here:The magnificent Chirk Castle is situated on a sweeping 480-acre estate on the Welsh border and is brimming full of 700 years’ worth of history. The property offers a superb visitor welcome, and the team welcome people with superb customer service skills to help bring to life the castle’s powerful story. The property offers a lively and diverse programme of events. People travel in either by public transport or car.

Reporting to our Welcome Manager, you’ll be part of a team of staff and volunteers working at the North-East Wales portfolio based at Chirk Castle. Investing in you We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.

Mae Castell godidog y Waun wedi'i leoli ar ystâd ysgubol 480 erw ar ffin Cymru ac mae'n llawn hanes o 700 mlynedd. Mae'r eiddo yn cynnig croeso gwych i ymwelwyr, ac mae'r tîm yn croesawu pobl sydd â sgiliau gwasanaeth cwsmeriaid gwych i helpu i ddod â stori bwerus y castell yn fyw. Mae'r eiddo yn cynnig rhaglen fywiog ac amrywiol o ddigwyddiadau. Mae pobl yn teithio mewn ar drafnidiaeth gyhoeddus neu mewn car.

Yn adrodd i'n Rheolwr Croeso, byddwch yn rhan o dîm o staff a gwirfoddolwyr sy'n gweithio ym mhortffolio Gogledd-ddwyrain Cymru yng Nghastell y Waun. Buddsoddi ynoch chi Rydym am i chi ddysgu, darganfod a datblygu eich gyrfa. Byddwn yn gwneud popeth o fewn ein gallu i gynnig yr hyfforddiant a'r gefnogaeth sydd eu hangen arnoch i gyflawni eich nodau. Byddwn yn gweithio gyda chi i gynllunio'ch datblygiad mewn ffordd sy'n addas ar gyfer eich anghenion.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.

O ddydd i ddydd, byddwch yn darparu profiad gwasanaeth cwsmeriaid cyffredinol gwych. Byddwch wrth law yn ateb ymholiadau ac yn gwrando ar yr hyn sydd ei angen ar ein hymwelwyr fel y gallwch rannu'r wybodaeth gywir. Eich rôl chi yw sicrhau bod ein hymwelwyr yn cael y diwrnod gorau y gallant. Cewch gyfle i gymryd rhan mewn gwahanol agweddau ar brofiad yr ymwelwyr, o groesawu ymwelwyr i'r eiddo a hyrwyddo aelodaeth yr Ymddiriedolaeth Genedlaethol i gefnogi digwyddiadau eiddo allweddol - does dim dau ddiwrnod yr un fath.

Mae profiadau gwych i ymwelwyr yn ein natur, ac rydym yn credu y dylai pawb deimlo eu bod yn cael eu croesawu, eu gwerthfawrogi a'u bod yn ymgysylltu mwy oherwydd y gwasanaeth rhagorol rydych chi'n ei ddarparu. Byddai'r rôl hon yn addas i unrhyw un sydd ag angerdd am ddarparu gwasanaeth gwych i gwsmeriaid.

Who we're looking forWe'd love to hear from you if you are:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

Byddem wrth ein bodd yn clywed gennych os ydych chi'n:

- cwsmeriaid sy'n canolbwyntio ar ddealltwriaeth o bwysigrwydd gwasanaeth gwych
- chwaraewr tîm, ond hefyd yn gallu gweithio ar eich menter eich hun yn
- drefnus ac yn barodi
- addasu i ddysgu sgiliau newydd
- fod ag agwedd gadarnhaol

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for yo

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