Gp Medical Assistant

7 months ago


Birmingham, United Kingdom South Doc Services Full time

**Job summary**

As GPAs will come from different backgrounds, different skill sets and their role as a GPA may differ significantly from a GPA in another practice, there are many factors to be considered by the GP Practice.

A GPA will support the GP(s) smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the GP freeing up their time to focus on the patient

Any remuneration or adaption of the job description will be at the discretion of the GP practice and in agreement with the GP Assistant.

**Key responsibilities**
- **Administration**:_
- Receiving and directing patients
- Handling telephone and general enquiries
- Arranging appointments, referrals, tests and follow up appointments of patients
- Processing all forms of communication relating to patients
- Administrative workflow tasks on the clinical system inclusive of EMIS and DOCMAN
- Making appointments for medical representatives
- All forms of data entry and recording relating to patients, including scanning and summarising in line with the practice processes.
- Assisting with the onward management of patients as required, e.g. booking further appointments, referrals
- Supporting the practice management team with the administration of any additional services operated within the practice opening hours
- Take responsibility (as requested by the practice management) for the completion of data relating to any additional services in a timely manner
- Supporting with the administration of recalls inclusive of QOF, DOAC, High risk drugs and monthly recalls
- Support the secretarial team with the administration of basic (non-opinion) forms and core elements of some forms for the GP to approve and sign, such as insurance forms, mortgage, benefits agency forms etc
- Provide support to the practice secretarial team, care coordinators and medical assistants during periods of absence or annual leave
- Provide reception cover (where applicable) in periods of high business demand, staff absences or annual leave
- Assisting clinicians as a chaperone where required
- Providing administrative support to clinicians and managers within the organisation
- Follow and adhere to Health and Safety procedures
- Any other delegated duties considered appropriate for the post
- Ensuring work areas are tidy
- Where required (and clinically appropriate) provide support with phlebotomy, ECGs, dipping urine and taking blood pressures
- Preparing patients prior to seeing the GP, taking a brief history and basic readiness for the GP appointment
- Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
- Support the GP with immunisations/wound care
- **Communication**_
- Communicate effectively to deliver excellent customer service to patients
- Promote effective teamwork with all staff
- Provide appropriate communication to identify problems and solutions promptly
- **Special Requirements of the post**_
- An understanding, acceptance and adherence to the need for strict confidentiality

**Person Specification**

**Qualifications**
- **Essential criteria**_

GCSE English or equivalent Grade C or above
- **Desirable criteria**_

RSA II typing/word processing or equivalent

**Experience**
- **Essential criteria**_

Previous experience of working in an office environment At least 1 years phlebotomy experience is mandatory
- **Desirable criteria**_

Previous medical receptionist experience Experience of using EMIS Web software

**Skills**
- **Essential criteria**_

Proficient in reading and writing English Able to speak and understand fluent English to receive and issue instructions concerning patients in English and without the risk of misunderstanding Strong organisational skills and ability to maintain complete and accurate record systems Ability to work under own initiative and prioritise workload to meet deadlines Ability to provide excellent customer service Good interpersonal skills Good telephone manner

**Personal Qualities**
- **Essential criteria**_

A willingness to work in a flexible and co-operative manner with colleagues Ability to work as a team or on own initiative Ability to cope with change Reliable Good time keeper Friendly and approachable Willingness to undertake a DBS check Willingness to undertake training Able to cope under pressure

**Knowledge**
- **Essential criteria**_

Good standard of communication both orally and in writing A specific understanding of the confidential nature of the work in hand Understanding of confidentiality and Data Protection Act
- **Desirable criteria**_

Conversant with Microsoft Word Knowledge of the local area

**Job Types**: Full-time, Permanent

**Salary**: From £10.42 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)


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