Compliance Coordinator
4 weeks ago
**Job Description**:
We are currently recruiting for a Full-Time, Compliance Coordinator to join our team.
As the Compliance Coordinator you will ensure that our clients receive the appropriate support and a high-quality service.
**Duties include**:
- Carry out daily audits using ACP and People Planner.
- Actively monitor Live View on ACP to ensure calls are being carried out efficiently and effectively and at the scheduled time.
- Support care team with consultations, and in the absence of the Compliance Officer carry out service reviews and update client support plans.
- Create, update and audit client care plans and assist with digital care planning.
- Maintain accurate client and Care Professional records on Home Instead software and People Planner.
- When applicable conduct client and Care Professional introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Support and mentor Care Professionals.
- Provide support to the Client Experience team.
- Maintain regular contact with clients and Care Professionals.
- Any other duties as directed by your line manager.
- Participate in on-call duties as required. compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy,
- Always conduct yourself with professionalism to ensure exceptional service delivery.
- Assist & support your Line Manager as appropriate.
- Carry out any other duties deemed necessary for the successful operation of the business.
**Essential criteria**:
- Level 3 NVQ in Health and Social Care or equivalent.
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and training to Care Professionals.
- Must understand the importance of confidentiality working within current legislation.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
- Must have full driving license and means of transport if required within the territory to visit clients.
- Be organised and flexible to meet the needs of the business.
**Salary**: £22,800 per annum
**Hours**: Full-Time, 37.5 hours per week
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