Field Service Coordinator

1 month ago

NewarkonTrent, United Kingdom Flowserve Corporation Full time

Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

**Your Role**:
The Coordinator will lead the day-to-day activities in the shipping office, providing guidance of the floor activities. Focus on the fulfillment of logistics requirements for their specific site through successful execution of site initiatives incorporating the strategy set by the Flowserve Global Logistics Team. Coordinate workload daily with the planners and determine resources needed to ensure that we meet the customer’s expectation. Act as the liaison between the site shipping department and the Global Logistics team.

Responsibilities & Requirements:

- Lead/Coordinate activities and provide guidance between the shipping floor and office.
- Liaison between site shipping department and Global Logistics Department
- Prepare documentation, maintains records, and coordinates logistics for product shipment.
- Maintain Shipping records, including providing tracking or shipping history information to customers on request.
- Prepares Shipping paperwork for domestic and international orders as well as complete shipping transaction in appropriate systems.
- Review open customer orders in shipping daily to efficiently meet the customer shipping schedule and satisfy the requested ship dates.
- Coordinate the shipping of all freight by contacting appropriate freight carriers.
- Communicate shipping volumes and priorities closely with Logistics leadership to optimize available resources.
- Utilize Freight Rater and other available tools to obtain the best possibly rates and service.
- Ensure that the Freight Payment Policy is followed.
- Review and audit freight bills and excessive cost reports for accuracy. Respond to billing questions from external freight payment services.
- Formally document new or changed procedures. Identify who requires training and execute training if needed.
- Maintain knowledge of current international export/import regulatory requirements and attend training as needed to maintain this.
- Participate and initiate transportation-related project teams.
- Provide guidance to Purchasing on approved carriers and freight forwarders by state, country, region.
- Responsible for utilizing and adhering to the Global Logistics Approved Vendor List.
- Manage the escalation process to resolve logistics issues within site.
- Effectively lead cross-functional root cause and corrective action to resolve customer-related shipping issues.
- Maintain a local relationship with approved suppliers and stakeholders and resolve/escalate complex supplier issues.
- Ability to understand and actively use carrier tracking reports to ensure commitments are met.
- Maintain a minimum of 98% compliance in shipping and report shipping metrics monthly.
- Participate in logistics meetings and calls.
- Previous shipping experience.
- Previous Import and Export Compliance experience.
- Ability to work in a team-oriented environment and work flexible hours, including overtime as needed.
- Must be proficient in Microsoft Office and an ERP system.
- Ability to operate and utilize RFID scanners and other mobile technology.
- Excellent communications skills with ability to manage multiple tasks Adherence to all safety policies and regulations.
- Other duties as assigned.

**Your

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