Exam Support Assistant

2 weeks ago


London, United Kingdom Venn Group Full time

We are working with an international educational organisation to recruit for an Exam Support Assistant on a 2 month interim contract. Working remotely, the postholder will be responsible for ensuring that all examination hubs are maintaining high standards in all processes, and adhering to internal and external regulations.

**Key responsibilities of the role**:

- Carry out administrative duties relating to training, recruitment, standardisation and monitoring of examiners and markers
- Answer queries from examiners, ensuring timely and satisfactory resolution
- Implement standardised operational procedures and systems to plan work based on management information
- Receive instructions from various stakeholders and efficiently allocate resources to carry out tasks
- Provide timely feedback on operational issues, enabling continuous improvement in service delivery
- Keep customers informed throughout the process
- Maintain a focus on delivering excellent customer service
- Develop strong working relationships across the organisation to facilitate effective service delivery
- Support senior colleagues in hosting or attending external events or meetings, projecting a positive and professional image of the organisation
- Prior experience in exam administration
- Excellent customer service skills
- Exceptional organisational and time management skills
- Experience working as part of a dispersed team

**Agency reference number**: J79105

**Location**:Remote

**Duration**:2 months

**Hourly rate**:£17 per hour PAYE

**Working hours**:35 hours a week

**Start**:ASAP


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