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Visitor Services Assistant

4 months ago

Banchory, United Kingdom The National Trust for Scotland Full time

To provide a consistently high standard of visitor care when
- Welcoming visitors to the café and working in an efficient and knowledgeable manner
- Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
- Answering visitors queries about the catering offer.
- Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation
- Ensuring the café is fully stocked and set up daily.
- Wearing correct uniform, name badges, or PPE as required.
- Working in harmony with other departments within the property.

You must be flexible to meet the needs of the property, this will include weekend working.

**Financial Responsibilities**
- To adhere to all financial procedures to include till operations and cash reconciliation duties.
- Help achieve sales targets and membership recruitment targets.
- Upsell products within the café.
- Actively feedback visitor comments to line managers to improve offer, service and operation.

**Health and Safety**
- To ensure the site meets with the Health and Safety legislation in liaison with your department manager.
- To ensure that visitors vacate the site at close of business and site is secured at end of the day.

**Job Type**: Temporary contract
Contract length: 7 months

**Salary**: £10.90 per hour

Work Location: In person

Application deadline: 03/03/2024