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Network Service Technician

4 months ago

Ashford, United Kingdom Thames Water Full time

**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
**About the Role**:
We have an exciting opportunity for you to join our team at Thames Water as a Network Service Technician.
The working pattern will consist of Monday -Friday, as well as Standby weeks that will incorporate working weekends over an 8-week pattern.
This is an exciting and varied customer-facing role where day to day you will be resolving customer network challenges to ensure mínimal disruption to customer supply.
You will be meeting and helping different people every day, working on a variety of projects ensuring that the best service is given to our customers.
**Day-to-day responsibilities include**:

- Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work
- Working with contractors to do planned and unplanned work and investigating clean water networks to resolve poor performance including high or low pressure, leakage, metering queries and loss of supply out in the field
- You will also help control burst mains ensuring isolation to facilitate planned work, emergency repairs and maintenance
- Looking after valve operations and water sampling and valve checks and planning
- Work well within a team covering core and standby hours through all hours of the day (on standby rota)
- You will receive a comprehensive training plan, so no experience is needed just the desire to learn and excellent customer service skills

**What you should bring to the role**:

- Have excellent customer service experience
- Have a can-do and positive attitude
- Be self-motivated
- Be confident in completing tasks to the best of your ability
- Work independently
- Have excellent time management
- Have a solution focussed attitude
- Having a basic knowledge of domestic plumbing or water mains and leakage would be advantageous but not essential as full training is provided
- Our customers are at the heart of everything we do so previous customer service experience within a constantly changing environment is essential.

**What’s in it for you?**
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you moneyand support your wellbeing.
Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements a wider benefits scheme including our benefits hub, which is packedfull of offers and information to save you money and support your wellbeing.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customerson the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.