Telematics Installations Coordinator

2 weeks ago

London, United Kingdom Trackunit Full time

We are looking for an enthusiastic and detail-oriented individual to contribute to the success of growth in our Trackunit hardware installation team serving the United Kingdom and expanding into Germany and France. We value a commitment to personal development, a collaborative organizational culture and eliminating downtime.

We offer you a flexible setup with the possibility to work from one of our multiple hub locations or remotely.

This position is temporary until end of July 2025.

**What’s in it for you?**:

- You have the opportunity to make as big impact by ensuring timely and complete installations of Trackunit hardware, and driving new process and software automations to streamline and accelerate workflow.
- A place in an **agile growth SaaS business**, with possibilities to grow internally in the company. We are moving fast, so fasten your seat belt and prepare to be adaptable. Back in 2020 we were 150 employees at Trackunit and we have just passed 400 employees.
- International environment with regular check-ins and social events across teams, departments and borders.
- We take your **personal and professional development** goals seriously and we support them through training, coaching and mindfulness as well as with an outspoken feedback culture to ensure you identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
- **Flexibility and hybrid working is not just a cliché** **to us** or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.

**Who are you ideally?**:

- Experienced in project management
- Open to wear many different hats if necessary
- Self-starter who collaborates freely and is also comfortable working alone
- Curious and actively seeks out feedback from teammates and customers
- A natural learner who enjoys tackling new opportunities in a global environment
- Like to see things through to completion and have a ‘Can-do attitude’
- Fluent English speaker, ideally also fluent in German or French

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.

**Every day is different, but you can expect to**:

- Handle incoming orders for Trackunit installations in the United Kingdom as well as Germany
- Coordinate directly with customers and fitters to document specific requirements
- Assign and schedule fitters to installer Trackunit hardware at customer locations
- Coordinate work orders in Salesforce and NetSuite to enable accurate invoicing
- Manage escalations on customers’ request to ensure customer satisfaction.
- Support work quotation based on customer needs and requirements
- Cultivate relationships with customers to foster loyalty and trust
- Analyze installation performance data in Excel to report on KPIs and identify trends
- Create written project plans and coordinate multi-month deliveries
- Document new processes in MS Word or MS PowerPoint to share with others
- Observe and provide written feedback on customer needs, market trends, and opportunities to promote new sales opportunities

**Our hiring process**:

- Don't waste your time on writing the perfect cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.
- Virtual meet and greet with members of the team.
- Personality-based interview. You will be asked to fill out an online personality assessment using use Hogan prior to the interview. There are no correct answers - the aim is a dialogue about the results and Trackunit’s culture, so you’ll get to know us better as well.
- Second and last interview, where you will probably meet other colleagues as well as following up on potential loose ends.
- If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.
- Offer presentation and walk-through. We’re lucky to have you

**Coming Together To Connect Construction**:
We’re committed to construction - one of the largest industries in the world. Over the past two decades, Trackunit has been pioneering technological progress within construction. Today, we are not only a leading IoT provider but a thought leader, supporting and driving the agenda for an entire industry on a global scale.

We believe in taking a people approach in everything we do. Being human-centric is not restricted to our products - it’s a way of life at Trackunit. We’re proud to be a truly global team. Our colleagues get together in hubs spread across t

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