Spa Receptionist

5 months ago

Glasgow, United Kingdom Kimpton Full time

**We are looking for an authentic and driven Spa Receptionist (32 hours) to join us at Kimpton Blythswood Square Hotel and embrace your unique, best self to provide our guests with heartfelt human connections**
- The Spa at Kimpton Blythswood Square is a Scottish escape for guests and visitors alike, we provide a multi-sensory experience with focus on relaxation and self-care. Our recent refurbishment has improved on our sustainable offering by introducing new elements such as our brand-new Snow Bliss shower and improving upon our current offerings such as our well-loved Pool and Sauna. We are looking for team members who can showcase what we offer, create sophisticated and transformative experiences whilst ensuring embracing sustainability and natural elements._

**As a Spa Receptionist, we will support you to**:

- **Be yourself**:

- bringing the real you to work, with your unique personality we want you to be who you are
- **Lead yourself** - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right
- **Make it count **- you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day

**What do you need to be a Spa Receptionist?** Well, your main duties and responsibilities will be
- Guest interactions: you will ensure all guests are welcomed to the Spa in a 5* manner, educate guests on our offerings and discuss all options with them.
- Managing bookings: you will manage bookings and take any bookings from guests either in person or via the phone, you will talk guests through our Spa journey and guide them on their experience.
- Promoting our products: you will promote and up-sell our treatments and large range of products available, recommending products based on your knowledge gained through your interaction with the guest.

So, we are looking for someone who has
- Availability to work 32 hours per week, including weekends and bank holidays
- Previous experience as a Spa Receptionist within either a destination Spa or within a Hotel Spa is desirable, or general Hospitality experience ready to try a new role
- An interest in Spa and Wellness area, it would be great if this was something you were passionate about and had existing knowledge regarding.
- Previous experience using diary-based systems is desirable.
- High levels of communication, you will be communicating with guests and other departments daily.
- Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
- A warm and authentic personality, with a can-do attitude and commitment to service.
- Overall, you will be willing to work within our team to embrace our service and delight our guests

Joining the Kimpton family isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2009, and it is no surprises why** We can offer you**
- **Financial security** - £12.00 per hour (£19,968.00 per annum based on 32 hours per week), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay Plus Tronc paid monthly if in eligible role.
- **Growth and development** - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- **Colleague perks**:

- worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
- **Wellbeing **- generous maternity/paternity pay and subsidised childcare support, employee assistance programme available 24/7 and access to mental health first-aiders
- **Hotel specific benefits **- Generous discounts in our newly renovated Spa and our F&B outlets (*must be booked according to processes)

**You must meet the legal requirements to work in the UK.**
- At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law._

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and res

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