Front Office Receptionist

7 months ago

Glasgow, United Kingdom Kimpton Full time

**At Kimpton Blythswood Square Hotel, we have an exciting opening to join our team as a Front Office Receptionist**

We are looking for someone who can commit to 32 hours per week, across 4 shifts per week (all hours worked are paid for). Being flexible would be a great plus as we are open 7 days a week 365 days a year and need people to work a range of shifts and days.

At Kimpton we encourage our Team Members to **Be Yourself, Lead Yourself and Make it Count **We will be there to support you each step of the way, encouraging you to thrive in your role and develop additional skills within the wider Hotel

We are paying £10.90 per hour, all hours worked paid for.

As a Front Office Receptionist your main duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program. You will also be a key part of our guests’ overall stay, providing special experiences and recognising our loyal IHG One Rewards members. To smash this role out of the park, the key skills & experience you’ll ideally already have are:

- Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial
- Passion for providing excellent customer service, wanting to go above and beyond for our guests
- Confident working on Hotel systems, experience working with Opera specifically is a big plus
- Willing to learn new things and work as part of our wider Hotel team

**So why work for us (aside from joining an awesome team )? Well, look no further**
- £10.90 per hour, plus free meals whilst on duty
- Paid holidays, generous maternity/paternity pay and enhanced sick pay Plus subsidised child care support, helping support you and your family.
- Travel support when commuting during unsocial hours (Taxis subsidised for late-finishes where no public transport is available)
- Worldwide employee and friends & family hotel room rates allowing you explore destinations across the world (IHG Hotels and Resorts have over 6,000 Hotels and growing)
- 50% off on F&B when staying over in IHG properties on Employee Rate
- Discounts off your supermarket shop, other shopping and experiences through our portal
- Employee assistance programme 24/7 and employee healthcare plan with access to on site Mental Healthcare first aiders
- Opportunities for career progression and to transfer around the world
- 2 paid volunteering days per year, giving you the room to make a difference to your local community and get involved with social issues you really care about
- Most importantly, we’ll give you room to grow and develop you as an individual through our extensive training, development, and additional learning opportunities

**What is it like to work for Kimpton Blythswood Square Hotel?**

At Kimpton our shared mission is to make people’s lives better through heartfelt human connections. This emotional investment drives all that we do and its why you will love working here. As Bill Kimpton said, “we don’t work in the hotel and restaurant industry, we work in the industry of living and enjoying life”. At Kimpton Blythswood Square we want to deliver a ridiculously personal service to all our guests whether they are relaxing in our Spa or enjoying sustainably sourced Scottish seafood in our iasg restaurant. Our team are focussed on providing our guests with 5* service and making heartfelt human connections with our team members too. Who you are is who we are, if you want to work in a hugely diverse team where everyone is welcome - this is the place for you

**You must meet the legal requirements to work in the UK.**
- At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law._
- Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether._

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors &

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