Spa Receptionist

5 months ago

Glasgow, United Kingdom Kimpton Full time

**The newly refurbished luxury 5* Spa at Kimpton Blythswood Square are looking for Spa Receptionists to join our team and provide our guests with an immersive and relaxing experience**

We are looking for someone who can work 32 hours per week, over 4 shifts a week. We are paying £10.90 per hour basic pay, plus upselling opportunities
- The Spa at Kimpton Blythswood Square is a Scottish escape for guests and visitors alike, we provide a multi-sensory experience with focus on relaxation and self-care. Our recent refurbishment has improved on our sustainable offering by introducing new elements such as our brand-new Snow Bliss shower and improving upon our current offerings such as our well-loved Pool and Sauna. We are looking for team members who can showcase what we offer, create sophisticated and transformative experiences whilst ensuring embracing sustainability and natural elements._

As a **Spa Receptionist** at the well renowned 5* Spa at Kimpton Blythswood Square, your core purpose will be:

- **Guest interactions**: you will ensure all guests are welcomed to the Spa in a 5* manner, educate guests on our offerings and discuss all options with them.
- **Managing bookings**: you will manage bookings and take any bookings from guests either in person or via the phone, you will talk guests through our Spa journey and guide them on their experience.
- **Promoting our products**:you will promote and up-sell our treatments and large range of products available, recommending products based on your knowledge gained through your interaction with the guest.

Ultimately, your insight, commitment and pride in your work will make you an integral part of the Kimpton family.

To succeed in this role, we are looking for someone who has
- Previous experience as a Spa Receptionist within either a destination Spa or within a Hotel Spa is desirable, or general Hospitality experience ready to try a new role
- An interest in Spa and Wellness area, it would be great if this was something you were passionate about and had existing knowledge regarding.
- Previous experience using diary-based systems is desirable.
- High levels of communication, you will be communicating with guests and other departments daily.
- Overall, a friendly attitude and willingness to help the Spa and wider Hotel team provide a 5* experience to our guests

**So why work for us (aside from joining an awesome team )? Well, look no further**
- £10.90 per hour, plus free meals whilst on duty
- Incentives to earn more each month with gratuities (where eligible) being paid monthly through our Tronc system
- Paid holidays, generous maternity/paternity pay and enhanced sick pay Plus subsidised child care support, helping support you and your family.
- Travel support when commuting during unsocial hours (Taxis subsidised for late-finishes where no public transport is available)
- Worldwide employee and friends & family hotel room rates allowing you explore destinations across the world (IHG Hotels and Resorts have over 6,000 Hotels and growing)
- 50% off on F&B when staying over in IHG properties on Employee Rate
- Discounts off your supermarket shop, other shopping and experiences through our portal
- Employee assistance programme 24/7 and employee healthcare plan with access to on site Mental Healthcare first aiders
- Opportunities for career progression and to transfer around the world
- 2 paid volunteering days per year, giving you the room to make a difference to your local community and get involved with social issues you really care about
- Most importantly, we’ll give you room to grow and develop you as an individual through our extensive training, development, and additional learning opportunities

We’d love to hear from you

You must meet the legal requirements to work in the UK.
- At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law._
- Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether._

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spiri

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