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Tenancy Sustainment Supervisor

1 month ago

Hemel Hempstead, United Kingdom Hightown Housing Association Full time

Tenancy Sustainment Supervisor

£38,238 pa

Full time - 35 hours per week

**About Us**

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

Hightown is an active member of the "Homes for Cathy" group of housing associations, which is committed to providing services to tackle homelessness.

**About the Role**

We currently have an opportunity for aTenancy Sustainment Supervisor (TSS) delivering a highly professional customer focussed service to Hightowns general needs tenants, intermediate rent tenants and shared owners, providing short-term support to establish and sustain tenancies, and to prevent tenancy breakdown.

The service aims to minimise the financial and social costs of tenancy failure for the individual, and the financial costs to the Association associated with possession action and eviction. The TSS will assist in maximising Hightown's rental income by providing information and assistance to tenants and applicants for housing on welfare benefit entitlement, fuel poverty and household budgeting.

**Key Responsibilities**
- Provide specialist advice and practical support on a range of issues to help tenant.
- keep up to date with changes and developments in legislation and best practice in tenancy sustainment
- Help tenants move from unemployment or low paid employment by assisting with access to education and training initiatives.
- provide regular reports on referrals to and outcomes of the tenancy support service.

**About You**

You willline manage and motivate a team of Tenancy Sustainment Officers and Financial Inclusion Officers to provide high quality, customer-oriented services.

For the role ofTenancy Sustainment Supervisor, you will:

- Promote Hightowns vision and values
- Be Educated to degree level or relevant
- Have knowledge of Housing Benefit, Universal Credit, DWP benefits and sources of funding
- Be computer literate with good understanding of spreadsheets and ability to use various software packages.

We are therefore looking for individuals who demonstrate a compassionate, enthusiastic, respective and 'can-do' approach.

You must be able to work as part of a team to deliver an excellent service to the people we support and be flexible in your approach to work. You will have a commitment to equality and diversity and take a positive approach to supporting others.

**[All applicants must hold a valid UK driving licence.]**

**The Benefits**

In return for your hard work and commitment, we offer a benefits package which includes:

- Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
- £38,238pa for a 35 hour a week contract
- Regular support from your line manager and colleagues
- Annual bonus based on satisfactory performance
- Monthly attendance bonus on top of your basic salary
- Annual salary and cost of living review
- Commitment to health and wellbeing with the Five Ways to Wellbeing
- Ongoing professional development and support to deliver outstanding support
- Workplace pension scheme and life assurance of three times your annual salary
- Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
- Friendly and supportive team environment
- Employee assistance helpline
- Mileage paid for car usage
- Well-equipped on-site gym

**How to Apply**

**Closing date: Sunday 19th February 2023**

**Interview date: Monday 27th February 2023**

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