Customer Service Apprentice

2 weeks ago

Dursley, United Kingdom Stroud District Council Full time

April 2019

Designation: Apprentice - Customer Service

Grade: Apprentice Grade APP

Hours: 37 hours per week

Location: Littlecombe/Ebley Mill

Job Purpose: To provide customer service and clerical support

Responsible to: Business Support Manager

Responsible for: No supervisory responsibility

KEY DUTIES
- To communicate with Council customers (commercial tenants, licence holders, contractors, internal customers) by phone, letter or face-to-face.
- To provide assistance in office administration - filing and photocopying.
- To provide support to the service by typing/word processing letters.
- Assisting with data management.
- Taking telephone messages and/or dealing with telephone calls.
- To provide assistance in organising meetings.
- Undertake such other duties commensurate with the grade of post as may be properly assigned by the Head of Service.

Work where tasks are interchanged but the programme of tasks is not normally interrupted.

SKILLS AND KNOWLEDGE
- Good general education
- Good written and verbal communication skills.
- Experience of working with the public.
- IT Literate.
- Basic numeracy skills

COMPLEXITY AND CREATIVITY
- Responds to queries and complaints
- Fresh ideas to continuously improve service delivery welcomed

1

April 2019

Work with guidance and within set procedures but with the scope to make creative suggestions for improvement to be referred to the Senior Business
Support Officer.

JUDGEMENT AND DECISIONS
- Routine decisions on aspects of work with all other decisions being referred to the Senior Business Support Officer

Work is carried out within clearly defined rules or procedures and advice is available if required.

CONTACTS
- Members of the Council
- Members and staff of other local authorities/partner agencies
- Suppliers and contractors
- Commercial tenants
- Members of the public

Routine or incidental contacts involving exchange of information on non
- contentious matters.

RESOURCES

Little or no responsibility for physical or financial resources.

TRAVEL DESIGNATION

Casual Car User*

*This means that a car is not required in order to carry out this role but if travel costs were incurred attending a meeting at the Council’s request, expenses would be re
- paid.

GENERAL
- To work with communities sometimes outside normal office hours, including weekends.
- To ensure that at all times service delivery informs, reflects and supports the

Council’s prevailing aims and objectives.
- To work with colleagues across the organisation as required in support of organisational goals.

2

April 2019
- To promote the Council’s overall commitment to equality of opportunity/Diversity at all times and work within the requirements of the

Council’s Equality Scheme.
- To undertake all training and development initiatives as required.
- To work within Health and Safety guidelines in accordance with the Health and Safety at work Act.
- To work within the requirements of the Council’s Environmental Policy and

Management System.
- To undertake any appropriate duties required to meet the Council’s obligations under the Civil Contingencies Act.

3

**Job Types**: Full-time, Temporary contract
Contract length: 18 months

**Salary**: £14,450.00 per year

**Benefits**:

- Cycle to work scheme
- Flexitime
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person

Application deadline: 25/06/2023

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