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Receptionist

5 months ago

Dursley, United Kingdom First Base Full time

Receptionist

Location: Dursley, Gloucestershire
Hours: Monday to Friday | 09:00am – 17:00pm
Salary: £12.00 - £14.00 per hour DOE

Are you a warm and welcoming individual with exceptional organisational skills? If so, we have the perfect opportunity for you

Our client is currently seeking a receptionist to join their dynamic team. As the first point of contact, you'll play a crucial role in creating a positive experience for all guests and callers.

Flexible working may be considered for this role.

Key Responsibilities of a Receptionist

* Take bookings and ensure accurate scheduling.

* Create new customer records and maintain an organized database.

* Update customer records with relevant information.

* Amend or cancel bookings as needed, ensuring clear communication with customers.

* Generate invoices for services rendered.

* Amend invoices as required, ensuring accuracy and completeness.

* Process payments, including taking payments and deposits.

* Answer emails promptly and professionally, addressing customer inquiries and concerns.

* Manage vaccination cards and ensure compliance with requirements.

* Assist with organizing and conducting tours for visitors.

* Print care sheets and provide necessary information to customers.

* Follow the complaints procedure to address any customer concerns or issues.

* Implement reconciliation and backup procedures to maintain financial records.

* Post invoices and manage cash payments accurately.

* Ledger invoices and maintain financial records in accordance with company policies.

Key Skills of a Receptionist

* Previous experience in a receptionist or customer service role preferred.

* Excellent interpersonal and communication skills.

* Strong organizational abilities with a keen attention to detail.

* Ability to multitask and prioritise tasks in a fast-paced environment.

* Professional and positive attitude