Resource Planner

2 months ago

Dursley, United Kingdom Blue Arrow Full time

Resource Planner
Gloucestershire, GL11
£11.49 p/hr
Hours: 8.45am - 5pm (Mon to Fri)

Key Purpose:
To provide a comprehensive resource planning, scheduling, and repairs diagnostic service to stakeholders, while maintaining excellent customer focused service

Main Responsibilities:

- Provide a frontline customer focused service to tenants, leaseholders, trade operatives and stakeholders.
- Ensure effective planning of trade operatives when allocating jobs using an electronic scheduling system.
- Co-ordinate and manage changes to operative's diaries including annual leave and sickness.
- To administer and schedule servicing regimes for SDC owned and managed properties, for example Gas Safety Inspections and Electrical Periodic Tests
- Resolve queries and complaints where possible including advising customers of the corporate complaints procedure.
- Contribute effectively to the performance of the team, actively promoting customer participation, proactively gaining customer satisfaction information and ensuring value for money is achieved in all aspects of the Service
- Contribute as required to the provision of repair information to maintain and update stock condition database

Skills and Experience:

- Good written and verbal communications skills
- Experience of working with the public
- IT literate
- Have a general understanding of Natural Gas and Renewable Technology
- Ability to diagnose faults over the phone using diagnostic software.
- Ability to manage own time and workload.
- Proficient at taking repairs requests, raising inspections/works orders using the integrated computer system, categorising repairs requests according to urgency and customers' needs ensuring compliance with best practice

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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