Customer Email Marketing Specialist

4 months ago

Belfast, United Kingdom Rapid7 Full time

**About the Team**

Rapid7’s Customer Excellence Team is responsible for building insights, customer knowledge, and marketing programs that help Rapid7’s customers get value from our products and services. This role sits within the Customer Marketing team and is highly focused on customer engagement programs that promote customer engagement and retention, increase customer expansion and drive loyalty within our customer base.

**About the Role**

In this role, you will:

- Assist in internal and external outreach for customer stories, inclusive of case studies, testimonials and quotes.
- Partner with Go-to-Customer teams to generate new advocates.
- Organize report results of advocacy insights and results.
- Act as an evangelist for the customer, and advocate for a customer-first mindset

The skills you’ll bring include:

- Highly customer focused and oriented
- Minimum of 1-2 years of experience in marketing
- Ability to collaborate and build cross-functional relationships across Sales, Marketing and Customer Success
- High degree of emotional intelligence, able to empathize with customers and nurture relationships with them
- Strong written and verbal communication skills

**About Rapid7**

At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what’s possible and drive extraordinary impact.

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever’s next.

Join us and bring your unique experiences and perspectives to tackle some of the world’s biggest security challenges.

LI-MG1

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