Referrals Administrator

7 months ago


Kingston upon Hull, United Kingdom SpaMedica Full time

**Patient Referrals Administrator**

The main purpose of the Referrals Administrator role is to deliver a high level of service for our patients. This includes ensuring all referrals are uploaded onto the systems and each patient is given an appointment. The Referrals Administrator will also forward plan to ensure the capacity of our appointment sessions are being fully utilised and clinic availability matches demand.

**Site Location**:Building B, Willerby Hill Business Park, Willerby Court, Hull, HU10 6FE

**Benefits of our Patient Referrals Administrator **role**:

- £21,313 to £22,036 per annum (salary in line with training and reviews)
- 37.5 hours per week and 1 in 9 Saturdays.
- 28 days holiday including bank holidays, increasing with length of service.
- ** Bonus 1** - January - potential to earn up to 5% hospital/company related bonus.
- ** Bonus 2** - June - potential to earn up to 5% individual performance related bonus.
- £350 refer a friend scheme.
- Free DBS.
- Staff benefits including discounts at a large selection of retailers/hospitality.
- Continuous training and development programme through our internal learning management system and clinical training team to help enhance your skills.

**Role and Responsibilities of our Patient Referrals Administrator**
- Enter and upload patient referrals into the system.
- Book and arrange pre-assessment/surgery appointments.
- Ensure appointment sessions are fully utilised.
- Deal with appointment amendments.
- Ensure cases are seen within appropriate timeframes.
- Deal with patient enquires.
- Gather data and information.

**Experience**

**Must Haves**:

- Excellent listening and communication skills.
- Excellent data entry and accuracy skills
- Ability to work over multiple systems and databases
- Ability to work as part of a team.
- Ability to follow instruction.
- Good telephone manner
- Customer service experience.
- Strong organisational and planning skills.
- Ability to work under pressure and meet deadlines.
- Ability to adapt to changes within the business.
- Good IT literacy (Knowledge of Microsoft Outlook, Excel and Word)
- Ability to follow the service protocols and the guidelines of a clinical service



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