Global Retail Experience Coordinator Jo Malone

6 months ago

London, United Kingdom The Estée Lauder Companies Full time

The Coordinator, Global Retail Experience, will support with the definition of the consumer journey and experience both offline and online across multiple channels and business models.

The Coordinator, Global Retail Experience will report to the Director, Global Retail Experience.

**ROLES AND RESPONSIBILITIES**

**STRATEGY AND ANALYSIS**
- Gather information on retail trends and in partnership with Jo Malone London functions make recommendations on which trends are relevant for Jo Malone London global brand
- Work closely with International and regions to support Test & Learn roll out calendar, ensuring data is collated and findings shared within a timely manner.

**RETAIL EXPERIENCE & CONSUMER JOURNEY**
- Adopt a project coordinator role to key retail initiatives ensuring scope of projects are communicated to all relevant team members and timelines are set and tracked
- Support the test and roll-out of new consumer experiences with new and existing consumers; focused on self-navigation or Stylist-led interactions, tracking results
- Support the role out of various in-store elements (evergreen VM, boutique collateral, events toolkits, etc.) through the ownership and management of the Boutique Collateral Offering working with all stakeholders in a timely manner
- Create toolkits and guidelines to drive consistency at store level
- Work closely with Retail Experience & Omnichannel Manager to ensure the Retail Experience is considered in every campaign, launch and initiative, updating the Director, Global Retail Experience weekly
- Manage and update the New Retail Experience Opening Door List on a weekly basis.

**COMMUNICATION AND TRAINING**
- Maintain Retail Marketing calendar with International, Consumer Engagement and Product marketing stakeholders
- Develop guidance and toolkits for the regions to activate the retail initiatives. Work closely with International to track execution, gather feedback and adjust where needed
- Build strong relationships with stakeholders from key departments such as, Store Design & Visual Merchandising, Retail Events, Product Marketing, Consumer Engagement, Global Education and Finance to ensure a holistic approach across retail experience initiatives
- Spend a day a month working across different retail formats to gain insight and further understanding that could inform initiatives and evolution of the retail experience and consumer journey.

**Qualifications**
- Ability to work and think independently in a fast-paced environment with a creative focus
- Must be a good team player; possessing the ability to build, foster and nurture strong relationships with cross-functional teams
- Excellent communications skills (oral and written) and comfortable with designing and delivering presentations
- Good project coordination skills
- Good computer skills, particularly Excel and PowerPoint, and the ability to work with data efficiently and effectively.

**Job**: Marketing

**Primary Location**: GB-ENG-London

**Job Type**: Standard

**Schedule**: Full-time

**Shift**: 1st (Day) Shift

**Job Number**: 241700

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