Executive Housekeeper

2 weeks ago

St Andrews, United Kingdom AccorHotel Full time

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

**Job Description**:
**Job Title**:Executive Housekeeper

**Location**:St Andrews, Fife

**Contract**:Permanent, Full-time

As Executive Housekeeper, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them whilst leading and motivating your team.

**What you will be doing**:

- Manage the day to day operation; leading and supervising a large team of Room Attendants to achieve our high standards of cleanliness and luxury
- Deliver daily briefings with the Room Attendant team, highlighting VIP's and setting daily initiatives
- Enhance your attention to detail, to help drive cleanliness and presentation results
- Develop your communication skills and liaise with other departments in the hotel, helping to deliver smooth service to all guests
- Inspect guest rooms, with a focus in providing unique and magic moments for our guests
- Coaching Room Attendants throughout the daily operation, providing feedback to enhance quality of their work
- Work in tandem with our in house laundry team to ensure the operation runs effectively and efficiently
- Keep our guests at the forefront of your mind, tailoring our housekeeping offering to meet their unique needs
- Responsible for recruiting the best new talent for our Housekeeping team
- Control payroll costs and manage budgets and forecasts
- Nurture, support and guide your team allowing them to grow and develop
- Ensure all equipment is in good working order and arrange repairs where necessary
- Oversee the retrieval, safekeeping and distribution of all lost and found items
- Be aware of current standards of competitor hotels
- Other duties as assigned

**Qualifications**:
**Your experience and skills include**:

- Warm and caring personality; previous housekeeping experience is essential
- Ability to anticipate and focus attention on guest needs, being professional and welcoming
- Excellent organisational skills and time management
- Previous experience in a similar role is essential

Additional Information

**What is in it for you**:

- Staff shuttle service to/from St Andrews
- Complimentary staff canteen
- 50% off dining in our Food and Beverage outlets
- Employee rates for Spa treatments and green fees
- Access to gym and pool services
- Growth opportunities
- On-the-job training
- Regular social events

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