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Customer Service Assistant

3 months ago

Chiswick, United Kingdom Podium Space Full time

Working Hours:
Monday-Friday 08:45-17:15.

We are looking for:
**A strong work ethic**
Strives to exceed customers’ expectations
**Respectful**
Welcoming to colleagues and clients
**First point of contact for all clients and guests**
Sets high standards

A Customer Service Assistant is responsible for:
**General reception duties including, telephone answering and client queries**

**Liaising with clients regarding their service requirements, and providing outstanding customer service**
The general upkeep and appearance of the Business Centre Key
**Dealing with post; outgoing mail and faxes for clients, Telecoms and IT**

**Tasks**:
**Reception Duties, include but are not limited to**:
**Greeting all Clients and Visitors in a friendly, welcoming and professional manner**
**Answering incoming phone calls professionally, as per client requirements**
**Ensuring Centre Facilities e.g. reception, meeting rooms; kitchens; are set up to Podium standards**
**Health and Safety**
**Assisting the Manager with ensuring risk assessments are kept up to date**

**Client Services**:
**Providing secretarial services to clients**
**Providing administration services to clients**
**Taking deliveries for clients**

**Meeting Rooms**:
**Taking bookings for meeting rooms from clients**
**Ensuring meetings rooms are set up with correct equipment**
**Ordering catering from suppliers and delivering to clients**
**Monitoring meeting room bookings to ensure correct billing**

**Customer Service Skills and Experience**
IT literate, including good working knowledge of Microsoft Office **Understanding of billing processes**
Excellent time management skills and ability to prioritize
**Ability to work in a busy environment**
Good administration skills
**Time management**

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

Schedule:

- 8 hour shift
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person