Lead Concierge Officer

4 weeks ago


Birmingham, United Kingdom St Anne's Hostel Full time

**Job purpose**

Provide a 24/7 reception service for residents, while also ensuring the provision of a safe and secure environment at St Anne’s and Parkview

**Main Duties**

1) Provide a welcoming first point of contact for all callers both on the telephone and at the entrance. Make referrals as required to other staff on duty or on -call management.

2) Complete duties as allocated on each shift which include the:

- a) Control of cash, keys, internal radios, other valuables and the collection of rent and service charges.

b) Take and record all appropriate referrals and ensure the completion of induction procedures.

c) Completion of a range of housekeeping duties

d) Record and Issue post for internal and external residents

e) Supervision of meals provision.

f) Complete security check of St Anne’s and Park View premises at a minimum of two hourly intervals

g) Complete other various designated checks including, fire alarms, fire equipment, housekeeping stocks and first aid boxes

h) Complete various admin duties and file maintenance.

i) Signpost residents to other agencies appropriate to their needs

3) Maximize room occupancy at the Hostel by organizing the clearance and preparation for re-letting, of vacated rooms by two members of staff, to include the recording and verification of all cash, valuables and left luggage.

**Main responsibilities**, To assist in the maintenance of a safe, secure and hygienic environment for our residents and colleagues while maximizing occupancy, and any duties commensurate with the post of Lead Concierge

**Communication**:

- Report any changes in residents’ physical or emotional condition to their Keyworker, deputy manager or another member of the management team and ensure all concerns are recorded in personnel file.
- Participate in staff meetings, as and when required.

**Health and Safety**
- To be responsible for your own Health and Safety and that of anybody else who may be affected by your acts or omissions.
- Promote safe working practice in the Hostel and other sites.

**General Duties**
- Take responsibility for the safeguarding of adults/children and to follow St Anne’s safeguarding policies.
- To participate in staff training as and when required.
- To participate in staff supervision and appraisals.
- Take responsibility for personal development by keeping abreast of developments in the field of housing, its barriers and the issues faced by our residents.
- To abide by St Anne’s policies and procedures.

**Terms & Conditions**:
**Contract**: Permanent

**Annual leave**: 25 days plus 8 Bank Holidays and 4 concessionary days (pro rata for part-time working)

**Pension entitlement**: Access to contributory pension scheme

**Period of Notice offered and required**: 1 month after probationary period

**Conditions of Appointment**: Two satisfactory references including an enhanced DBS check.

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: £15,340.00-£16,432.00 per year

Schedule:

- Day shift
- Night shift
- Weekend availability

COVID-19 considerations:
We are still maintaining Covid-19 precautions, wearing of masks, hand sanitizing, safety screens and respecting others peoples space.

Work Location: In person

Reference ID: LC.1



  • Birmingham, United Kingdom St Anne's Hostel Full time

    **St. Anne’s Homeless Service’s - Senior Concierge Job Description** **Job title**: Senior Concierge - 37.5 hours per week Rota based - 12.5-hour shifts, Days/Nights/Weekends **Location**: St Anne’s Hostel & Park View move on accommodation **Report to**:Director of service **Salary**: £26,500 to £27,100 PA depending on experience **Responsible...


  • Birmingham, United Kingdom St Anne's Hostel Full time

    **Job purpose** Provide a 24/7 reception service for residents, while also ensuring the provision of a safe and secure environment at St Anne’s and Parkview **Main Duties** 1) Provide a welcoming first point of contact for all callers both on the telephone and at the entrance. Make referrals as required to other staff on duty or on -call management. 2)...


  • Birmingham, United Kingdom St Anne's Hostel Full time

    **Job purpose** Provide a 24/7 reception service for residents, while also ensuring the provision of a safe and secure environment at St Anne’s and Parkview **Main Duties** 1) Provide a welcoming first point of contact for all callers both on the telephone and at the entrance. Make referrals as required to other staff on duty or on -call management. 2)...

  • Concierge

    7 days ago


    Birmingham, United Kingdom FirstPort Full time

    **Job Advert**: **Job role**:Concierge*** **Location**:Birmingham*** **Hours**:Temporary, ad hoc, various shift patterns **Salary**:£10.00 per hour **The job role** As Concierge you will contribute to our vision of being the **UK's favourite** residential property manager by: - Provide a high standard level of customer service to our residents and all...

  • Day Concierge

    7 days ago


    Birmingham, United Kingdom Rendall & Rittner Full time

    **Exciting Opportunity Alert! Join Rendall & Rittner as a Day Concierge! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Day Concierge. This is an incredible career opportunity with a fantastic package. **Position**:Day Concierge **Location**:Snowhill...

  • Day Concierge

    7 hours ago


    Birmingham, United Kingdom Rendall & Rittner Full time

    Share this vacancy: Ref19987LocationSnow Hill Wharf - 65 Shadwell Street , Birmingham , B4 6LSEmployment typeFull-TimeWorking patternOtherSalary23400DepartmentConciergeRegionMidlandsClosing date25/06/2024Description Exciting Opportunity Alert! Join Rendall & Rittner as a Day Concierge! Are you looking for a rewarding challenge? Rendall & Rittner, an...


  • Birmingham, United Kingdom Rendall & Rittner Full time

    **Exciting Opportunity Alert! Join Rendall & Rittner as a Weekend Day Concierge! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Weekend Day Concierge. This is an incredible career opportunity with a fantastic package. **Position**:Weekend Day...


  • Birmingham, United Kingdom Urbanbubble Full time

    We are looking for an amazing Front of House concierge to join the team at The Goodsyard, to act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. **This role is a permanent contract working a 4 days on 4 days off shift pattern between the hours of 7:30am - 7:30pm.** **What do we...

  • Custody Concierge

    2 weeks ago


    Birmingham, United Kingdom West Midlands Police Full time

    Job Title: Custody Concierge (Volunteer) Job Type: Volunteer Location: Perry Barr Custody Suite Interview dates TBD For more information please feel free to attend one of our Custody Concierge Volunteer Discovery Session at Perry Barr Custody Suite. Full details can be found via the link below. About Us: West Midlands Police is England’s...

  • Security Officer

    1 month ago


    Birmingham, United Kingdom Bidvest Noonan Full time

    **About The Role**: **Title: Security Officer** **Location: Kings Norton Business Park** **Pay: £27,206 per annum** **Shift: 4 Nights from 19:00 - 07:00** **Thursday/Friday/Saturday/Sunday** A fantastic opportunity has arisen within Bidvest Noonan for a Concierge Security Officer, who will work at our client’s prestigious premises. This role is...


  • Birmingham, United Kingdom Urbanbubble Full time

    We are looking for an amazing night Front of House concierge to join the team at The Goodsyard, to act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. **This role is a permanent contract working a 4 night on 4 night off shift pattern between the hours of 7:30pm - 7:30am.** **What do...

  • Security Officer

    2 weeks ago


    Birmingham, United Kingdom Prime Management Group Full time

    Prime Management Group, we are forever expanding our teams nationwide, and this is a perfect opportunity for an enthusiastic, hard-working and punctual individual looking to join our reputable team **Here at Prime, **we embrace diversity and equality in a serious way. We are committed to building a Prime team with a variety of backgrounds, skill and views....


  • Birmingham, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    BardWood Support Services are recruiting !! Are you a corporate security officer with a valid front line SIA licence? If so, BardWood want you! BardWood are recruiting for corporate officers across a wide range of prestigious sites in Birmingham city centre. Hourly rates ranging from £10.70 - £14.50 Roles available Elite Relief Officer Security...


  • Birmingham, United Kingdom Lead Practitioner of Science Full time

    Job Information King Edward Vi Balaam Wood Academy New Street Longbridge Birmingham B45 0EU Telephone Number: 0121 464 9901 Job Start Date: September 2023 Who will you be joining? King Edward VI Balaam Wood Academy is located in South West Birmingham. The academy is rapidly improving and continuing to benefit from having joined King Edward VI...


  • Birmingham, United Kingdom OCS Group Full time

    **About The Role**: We are recruiting a Corporate Security Officer to support in providing safety, security and front of house support. You’ll play a key role in the security team’s delivery of a professional service to high profile businesses, with a firm focus on delivering high levels of customer service. You will be working in a variable shift...


  • Birmingham, United Kingdom OCS Group Full time

    **About The Role**: We are recruiting a Corporate Security Officer to support in providing safety, security and front of house support. You’ll play a key role in the security team’s delivery of a professional service to high profile businesses, with a firm focus on delivering high levels of customer service. **Your main responsibilities will also...


  • Birmingham, United Kingdom O.C.S. Full time

    About The Role*** We are recruiting a Corporate Security Officer to support in providing safety, security and front of house support. You’ll play a key role in the security team’s delivery of a professional service to high profile businesses, with a firm focus on delivering high levels of customer service. **Your main responsibilities will also...


  • Birmingham, United Kingdom OCS Group Full time

    About The RoleWe are recruiting a Corporate Security Officer to support in providing safety, security and front of house support. You'll play a key role in the security team's delivery of a professional service to high profile businesses, with a firm focus on delivering high levels of customer service. You will be working Monday to Friday, 08:00 to...


  • Birmingham, United Kingdom Lead Careers Full time €26,000 - €30,000

    Role - Assistant Landscape Architect Our client is an Established Multi-Disciplinary Practice in West Midlands who are currently looking to recruit an Assistant Landscape Architect to join their team in an interesting diverse role with full Pathway support and excellent career progression. At Assistant Landscape Architect Level you will need to demonstrate...


  • Birmingham, United Kingdom Lead Careers Full time €26,000 - €30,000

    Role - Assistant Landscape Architect Our client is an Established Multi-Disciplinary Practice in West Midlands who are currently looking to recruit an Assistant Landscape Architect to join their team in an interesting diverse role with full Pathway support and excellent career progression. At Assistant Landscape Architect Level you will need to demonstrate...