Customer Support
4 weeks ago
**Responsibilities**:
- Provide exceptional customer support face to face
- Assist customers with inquiries, concerns, and issues in a timely and professional manner
- Utilise excellent product and service knowledge as well as your communication skills to ensure customer satisfaction
- Perform data entry to accurately record customer interactions and update customer accounts
- Analyse customer needs and provide appropriate solutions or recommendations
- Upsell products or services when applicable to enhance customer experience
**Skills**:
- Excellent communication skills
- Enthusiastic about dealing with people face to face
- Strong attention to detail and ability to problem solve
- Excellent verbal and written communication skills
- Ability to analyse customer situations and provide appropriate solutions
- Demonstrated ability to handle difficult or irate customers with professionalism and empathy
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, duties, or requirements. The company reserves the right to modify, add, or remove job duties as necessary.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
**Salary**: £23,000.00-£24,500.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
**Experience**:
- customer service: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Ability to Commute:
- Edinburgh (required)
Ability to Relocate:
- Edinburgh: Relocate before starting work (required)
Work Location: In person
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