Customer Support

4 weeks ago


Edinburgh, United Kingdom VGM Full time

**Responsibilities**:

- Provide exceptional customer support face to face
- Assist customers with inquiries, concerns, and issues in a timely and professional manner
- Utilise excellent product and service knowledge as well as your communication skills to ensure customer satisfaction
- Perform data entry to accurately record customer interactions and update customer accounts
- Analyse customer needs and provide appropriate solutions or recommendations
- Upsell products or services when applicable to enhance customer experience

**Skills**:

- Excellent communication skills
- Enthusiastic about dealing with people face to face
- Strong attention to detail and ability to problem solve
- Excellent verbal and written communication skills
- Ability to analyse customer situations and provide appropriate solutions
- Demonstrated ability to handle difficult or irate customers with professionalism and empathy

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, duties, or requirements. The company reserves the right to modify, add, or remove job duties as necessary.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Salary**: £23,000.00-£24,500.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Edinburgh (required)

Ability to Relocate:

- Edinburgh: Relocate before starting work (required)

Work Location: In person


  • Customer Support

    1 month ago


    Edinburgh, United Kingdom Cpl Life Sciences Full time

    **Reference Number**: JO-2302-511413 Customer Support **Rate**: Negotiable **Job Type**: Permanent **Location**: Edinburgh Customer Support Scotland An exciting opportunity for a Customer Service Advisor to join a growing medical devices company, looking to double their size in the next 12 months. They have therapeutic areas of Dermatology, Podiatry,...

  • Customer Support

    1 month ago


    Edinburgh, United Kingdom HRC Recruitment Full time

    **Pension Customer Support** **Salary £22,000 - £23,000 DOE** **Edinburgh - Hybrid working after training. Monday to Friday 8.30am - 5.30pm.** We are currently recruiting for an industry-leading financial services company that puts its customers at the forefront of everything they do. Fundamental to this role is customer service. This means being a pro...

  • Customer Support

    1 month ago


    Edinburgh, United Kingdom Cpl Life Sciences Full time

    Customer Support Scotland An exciting opportunity for a Customer Service Advisor to join a growing medical devices company, looking to double their size in the next 12 months. They have therapeutic areas of Dermatology, Podiatry, and Oncology. In particular, the way medical devicesplay a role in managing complex conditions by utilizing microwave energy in...


  • Edinburgh, United Kingdom Edinburgh Airport Limited Full time

    **Role overview** Reporting to the Customer Support Team Leader, the Customer Support Advisor connects with customers wherever they want to be met and ensures that their queries, compliments, complaints, and feedback are heard. The aim is to have good conversations that convert into great experiences. As a Customer Support Advisor, you will be responsible...


  • Edinburgh, United Kingdom Edinburgh Airport Full time

    **Role overview** Reporting to the Customer Support Team Leader, the Customer Support Advisor connects with customers wherever they want to be met and ensures that their queries, compliments, complaints, and feedback are heard. The aim is to have good conversations that convert into great experiences. - As a Customer Support Advisor, you will be responsible...


  • Edinburgh, United Kingdom QA Apprenticeships Full time

    **Employer description**: Our client are the UK's number 1 retailer of quality electronic cigarette and vaping merchandise. They are growing and want your help to be our voice to customers. This is an exciting opportunity to join their customer service first line support team in Edinburgh and kickstart a career! **Overview**: This is a vital role within our...


  • Edinburgh, United Kingdom Women's Engineering Society Full time

    KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry . We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. Group/Division The Global Service Support Organization...


  • Edinburgh, United Kingdom Br Dge Full time €40,000

    Competitive salary (expectations and range can be discussed during initial interview) Investment in your learning, development and career progression 34 days holiday, including public holidays and a 1-day allocation for your birthday! Family healthcare Life insurance Employee assistance program Remote working allowance A culture that champions rapid...


  • Edinburgh, United Kingdom QA Apprenticeships Full time

    **Employer description**: VPZ are the UK's number 1 retailer of quality electronic cigarette and vaping merchandise. We are growing and want your help to be our voice to customers. This is an exciting opportunity to join our customer service team in Edinburgh and kickstart a career! **Vacancy description**: This is a vital role within VPZ and you will help...


  • Edinburgh, United Kingdom Net Talent Full time

    Net Talent are working with a company based in Edinburgh who are looking to hire a 1 st line support engineer. This is due to an increase in customer demand and success for the business which is allowing them to grow organically. Ideally we are looking to speak with candidates who have a 2 year’s experience in IT support and have an appetite for problem...


  • Edinburgh, United Kingdom Endeavour Recruitment Solutions Full time

    Job Type: Permanent Endeavour Recruitment have an excellent opportunity for a Customer Support Engineer to join our leading client based in Edinburgh. This is a permanent position and will work to a hybrid model.Main responsibilities:To ensure that the customer site in the area is operational to the Company’s contractual obligations.Provide structured...


  • Edinburgh, United Kingdom Mercedes-Benz of Edinburgh Newbridge Full time

    **Customer Support Advisor** **Mercedes Benz of Edinburgh, Newbridge** **Salary up to £22,386 + Bonus** **Colleague Benefits**: - Enjoy your birthday off on us every year! - Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. - Industry leading training and development...


  • Edinburgh, United Kingdom FreeAgent Full time €29,250 - €33,450

    Location Edinburgh, City of Edinburgh, United Kingdom, United Kingdom Customer Support Accountant Department: Support Employment Type: Permanent - Full Time Location: Edinburgh Compensation: GBP 29,250 - GBP 33,450 / year Description Our Support Team We pride ourselves on our exceptional customer support, and to help us continue this we're...


  • Edinburgh, United Kingdom Mercedes-Benz of Edinburgh Newbridge Full time

    **Customer Support Advisor** **Mercedes Benz of Edinburgh, Newbridge** **Salary up to £22,386 + Bonus** **Colleague Benefits**: - Enjoy your birthday off on us every year! - Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. - Industry leading training and development opportunities. -...


  • Edinburgh, United Kingdom Cozymeal Full time

    Discover. Savor. Connect. Welcome to the chef's table. Cozymeal is the leading global marketplace featuring the best culinary experiences and cookware, including top-rated cooking classes, private chef meals, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more! Consumers and companies alike use Cozymeal...


  • Edinburgh, United Kingdom Page Personnel Finance Full time

    **Client Details** Fast growing Fintech firm **Description** - Respond to all queries in a timely fashion - Provide customer with training via outbound calls - Proactively contact customers to provide support **Profile** - Solid understanding of accounting processes - Practical accounting experience - Computer-literate - Understanding of bookkeeping and...


  • Edinburgh, United Kingdom ESPC Full time

    Are you a self-motivated person who loves problem-solving and providing excellent customer service? Would you like to join our support team, working within a trusted and innovative Edinburgh company? You will need to know and show: - That you are self-motivated, with good investigative skills to problem-solve - That you can manage your time effectively...


  • Edinburgh, United Kingdom Happy Fox Co Full time

    As a Sales & Customer Support Associate, you will play a pivotal role in ensuring our customers receive the best service possible. You will be responsible for both sales and customer support activities, helping our customers make informed purchasing decisions and addressing their post-purchase needs. **Key Responsibilities**: - **Sales**:Proactively reach...


  • Edinburgh, United Kingdom CIVIC knows Full time

    **Who we are**: Since 2001, we’ve delivered and hosted nearly 1,000 websites and online systems. But we’re more than a digital agency. We use creative thinking, digital innovation and collaborative problem-solving (and 20 years of know-how) to help our clients communicate better with their audiences and achieve their goals. There is flexibility in...


  • Edinburgh, United Kingdom Emson Creative London Full time

    **About us** Emson Creative London is a small business in Edinburgh. We are professional, customer-centric and social. Our work environment includes: - Modern office setting - Safe work environment - Company perks **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Troubleshoot customer issues and provide...