Customer Service Executive
2 weeks ago
**The Company**
**The Role**
This is a busy role supporting a portfolio of client accounts with the smooth delivery of marketing campaigns across the UK. Maintaining client relationships and managing administrative tasks, to ensure a first-class service is delivered at all times. Keyresponsibilities:
- Responsible for the day to day running of a portfolio of customers
- Liaising and occasionally meeting with clients alongside Account Development team to discuss and identify their advertising requirements
- Ensure all Customer requirements are met within agreed timescales offering outstanding Customer Service
- Ensure no business is lost through administrative errors or poor customer service
- Handle all administration on a campaign including campaign contracts and invoicing, customer complaints and other customer reports
- Update internal systems with required information
- Manage all admin relating to the booking of a campaign
- Create contracts, invoices and credits for authorisation by the appropriate colleague
**About You**
We are looking for someone who enjoys a busy role and is willing to learn on the job. This role and department require someone with energy and drive and will require you often to work to deadlines and under pressure. You will be able to manage multiple customersat once, prioritising and managing your own workload, ensuring that set SLA’s are delivered. Key skills/attributes required:
- Have strong communication skills both verbal and written
- Excellent team player who is flexible and able to quickly adapt to change and work well under pressure
- Accuracy and an eye for detail
- Proactive in solving problems
- Customer focused
- IT literate - Intermediate MS Office including Excel
**The Package**
- Starting salary DOE £21-24k
- Hybrid working; 3 days office, 2 days work from home
- 23 days holiday, plus bank holidays, rising with length of service
- Other perks and discounts
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