Customer Service B2B

1 month ago


Marlow, United Kingdom Page Personnel - UK Full time

Leading business in the Consumer Goods and Technology sectors
- Opportunity to develop an grow your own role and responsibilities

**About Our Client**:
**Customer Service Adviser - Marlow**: The Customer Services Advisor provides first line support to customers through direct customer contact over the telephone, via webchat and team mailboxes. The Customer Service Advisor is responsible for documenting customer contact details, queries and resolutions and other pertinent information in relation to the customer interaction in all the relevant computer-based system(s).

A friendly environment, modern office and close to public transport this is a good place to build your career.

The Customer Services Advisor provides first line support tocustomers through direct customer contact over the telephone, via webchat and team mailboxes. The Customer Service Advisor is responsible for documenting customer contact details, queries and resolutions and other pertinent information in relation to the customer interaction in all the relevant computer-based system(s).Whilst delivering expert advice and guidance on the front line, the Customer Services Advisor will proactively recognise opportunities to up sell and cross sell products and services where appropriate ensuring use of knowledge of the business units to find the best solution for the customer's needs. The Customer Service Advisor will also provide support and guidance to the Sales teams to maximise efficiency in solution provision and order fulfilment.
- All areas of B2B Customer Service
- Up-sell by discussing new products, tasting kits, promotions etc.
- Respond to customer service issues completely to customer satisfaction
- Dealing with both B2B customer service
- Answer in-bound telephone calls from customers
- Work in partnership as with all stake holders in the business
- Look for opportunities for customers to purchase more products from the business
- Set up new accounts to company guidelines, advise customers of delivery information
- Maintain a good understanding of catalogue products and promotions

**The Successful Applicant**:
**Customer Service Adviser - Marlow**:

- Excellent telephone manner and customer skills
- Ideally knowledge of SAP and strong Excel (VLookUps and Pivots)
- Flexible and adaptable approach
- Understanding of Customer Service and its importance in business profit and efficiency
- Able to prioritise workload and use own initiative
- Team player

Qualifications/Experience Required:

- SAP and strong Excel (VLookUps and Pivots)
- Customer service experience required
- Educated to GCSE level C or equivalent
- Good understanding of Word/Outlook/Excel

**What's on Offer**:
£22,000 - £24,000 dependant upon experience + benefits. This role is hybrid with 1 - 2 days working from home.
- Contact
- Mark Norrish
- Quote job ref
- JN-022024-6344552
- Phone number
- 07768712818



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