Senior Housing Officer

**Senior Housing Officer**
Location: Balham
Application Deadline: 12 March 2023

**Salary**: £36,000 per annum
Region: Balham
**Job Summary**
An exciting opportunity to join Certitude as a Senior Housing Officer as we continue to grow as a Social Care provider in London.

**Salary**: £36,000 per annum
Hours: 37.5 hours

**Job Type**: Permanent
Location: Balham (currently working from home)

**Benefits**:

- A stimulating work environment full of opportunities to learn and develop
- 25 days’ annual leave, pension scheme and 24-hour Employee Assistance
- Paid Enhanced DBS
- Eye care vouchers
- Travel season ticket loan & Cycle to work Scheme (eligible after 1 years’ service)
Perkbox
**About the role**
The role of a Senior Housing Officer is to execute and deliver a high-quality housing management support across Certitude, which includes over 160 locations in multiple boroughs and to work closely with the Housing Services Manager to support the wider teamby developing and coaching on procedures that will guide the team and House Managers. Duties will include:

- Ensure that a high-quality property and tenancy management service is delivered across all locations and supporting the Managers in executing housing management functions in line with management agreements and service level agreements.
- Put in place service contracts for new services and monitor ongoing performance, providing quarterly reports to senior managers.
- Be the first point of contact to guide and advise Housing Officers on more complex housing management issues. Directly manage the Housing Support Administrative Assistant.
- Be directly responsible for managing a small patch of properties which will include rent, ASB, council tax, repair escalations, ad-hoc/quarterly scheme inspections, lettings, pyramid database functions in their respective patch.
**About you**
To be a Senior Housing Officer at Certitude, the following are essential:

- Experience of delivering a high-quality housing management support in the Housing Sector and implementing new housing initiatives
- Housing rental income and arrears control processes, rent collection databases/systems, dealing with HB/DWP/UC office on rent issues and court procedures
- Good all-round knowledge of tenancy management, management agreement and Service Level Agreement and leading on them
- Knowledge of current housing law and housing benefit welfare reforms
**About the Organisation**
We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.
Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.
Housing, Housing Management, Social Housing, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Vulnerable People, Not for Profit, NFP.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.