Benefits Advisor

**Location**

Balham / Ealing & Working from home (hybrid)

**Application Deadline**

Sunday, March 31, 2024

**Salary**

£33,900 per annum

**Region**

Balham

An exciting opportunity to join Certitude as a Benefits Advisor as we continue to grow as London’s leading adult social care provider.

**Salary**: £33,900 per annum

Hours: 37.5 hours

**Job Type**: Permanent - Full time

Department: Finance

Location: Head Office - Balham/Ealing & Working from home (hybrid)

**Benefits**:

- A stimulating work environment full of opportunities to learn and develop
- 25 days annual leave + bank holidays & enrolment onto a pension scheme
- 24-hour Employee Assistance
- Paid Enhanced DBS
- Eye care vouchers & Perkbox (employee benefits platform - for wellbeing and discounts)
- Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase

About the role

The role of the Benefits Advisor is to provide a responsive and effective customer finance service to people we support and staff across the Certitude group.

Duties will include:

- To carry out completion of DWP forms, housing benefit forms, producing letters, reports and other data as required.
- To regularly review the benefits people we support receive to ensure people are claiming the benefits they are entitled to.
- To audit people we support bank account passbooks and cross check benefits letters received to ensure all are correct and people are receiving their full benefit entitlement.
- Maintain and collect information from services, to ensure an up-to-date customer database is maintained, to safeguard the smooth day to day running of the Customer Finance Department.
- To establish good working relationships with other professionals and agencies to ensure consistency of working and seek support and advice as required.

About you

To be a Benefits Advisor at Certitude, the following are essential:

- **At least three years’ experience of benefits advice**:

- **Experience in reviewing individual’s entitlement to benefits**:

- **Knowledge of the changes in welfare benefits/housing benefits****:

- **Ability to take the initiative to work through complex benefits issues**

To read more about the role and the full person specification, please click on the tab at the top of this advert, titled ‘Job Description and Person Specification’.

About the Organisation

We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

Read more about us on our **website** and visit our **work for us** page. You can also learn about us through our **Values and Behaviours**.

Benefits, Advisor Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development,, Vulnerable People, Not for Profit, NFP