Customer Service Advisor

7 months ago

Wolverhampton, United Kingdom Worldline Full time

**Customer Support Analyst**

**Wolverhampton**

**This is Worldline**

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

**The Opportunity**

This is a permanent, full time role working 37 hours over 5 days between 08:00 and 18:00 Monday to Friday. There is a requirement for some flexibility to ensure that service levels are maintained and work is delivered.

**Day-to-Day Responsibilities**
- You review enquiries and deal with a range of issues including login issues/web guidance/transaction queries/invoice queries/authorisation requests.
- You build knowledge to identify common queries and resolve incidents with confidence.
- You develop skills in customer care, helpdesk system and database knowledge, and you talk directly to the clients and their merchants who’s products we support as well as the customers who use their cards.

**Who Are We Looking For**

We look for big thinkers. People who can drive positive change, step up and show what’s next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

- You can deliver a trusted service.
- You've got substantial knowledge to help you identify problems and provide first call resolutions where possible.
- Ability to tackle incidents, issues and difficulties faced by our customer and clients.
- Motivation and passion for learning and developing your skill set.
- Excellent communication skills.
- You seek clear information and details in order to provide efficient service.
- You have profound experience in customer service skills with an excellent telephone manner.
- You have Willingness and flexibility with shift/rota patterns as required by the business.
- You will have problem solving skills: the ability to identify the exact details of a problem through a rational process and able to take steps to ensure a successful resolution, as well as attention to detail, able to document the details of issues clearly in a concise understandable manner.

**Perks & Benefits**

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
- You’ll be part of one of the most exciting areas of growth within Worldline, supporting our Business Account Card customers and clients.
- Have 25 days holiday + bank holidays
- Have employee private medical cover, access to a virtual GP service
- Access to discounts and cash backs on shopping *
- Purchase a range of flexible benefits through salary sacrifice
- Have a Life assurance - 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme
- Have Pension - the company will match contributions up to 10%

**Shape the evolution**

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

**_

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