Senior Care Coordinator
1 week ago
_**The company**_
Christies Care lives by its values of “do as you would be done by” which applies to all its Clients, Carers, Healthcare Assistants, and office staff.
We have been providing high quality care to clients across England for over 30 years. Rated as **outstanding** by the Care Quality Commission (CQC) for the service it provides.
According to the Best Companies Survey, we are in the:
- Top 5 best Health & Social companies to work for in the UK.
- Top 50 best companies to work for in the East of England.
- Top 100 best companies to work for in the UK.
- **The position**_
We are looking for a Senior Care Coordinator to join our Headquarters in our Saxmundham office.
The Senior Care Coordinator is responsible for working closely with the Registered Manager, Live in Care, to acquire new Clients and ensuring that outstanding levels of care and support are offered to Clients.
The Senior Care Coordinator will help to ensure exceptional levels of customer service and support are met across the New Client, Local Area Manager and Carer Contact teams for Clients and Carers. The Senior Care Coordinator is responsible for ensuring teams and processes are reviewed and that the Company is striving for continual improvement within the service offered.
- **Key Responsibilities**:_
- Cover when the Registered Manager, Live in Care, is on annual leave / away from the business.
- Supervise team members and workloads.
- Conduct Client reviews to support Suffolk Local Area Manager on a regular basis.
- Assist with statistics, records and reports so statutory data is available for analysis.
- Assist to lead, role model and embed Key Performance Indicators.
- Conduct regular dip sampling across the New Client, Local Area Manager and Carer Contact teams.
- Assist with induction and department training programs for new employees within each of the teams.
- Help build the word-of-mouth network.
- Assist across the teams with employee shortages and cover where necessary.
- **What we offer**_
- Family run organisation for over 30 years; our staff are welcoming, friendly and enjoy their jobs which is very important to us.
- You will have countless opportunities to learn and develop.
- Working for an organisation rated as **outstanding **by the Care Quality Commission.
- Employee discounts.
- Employee Assistance Programme.
**Job Types**: Full-time, Permanent
**Salary**: £28,500.00 per year
**Benefits**:
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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