Customer Service Administrator
2 days ago
**Customer Service Administrator
**Salary: £21, 021
Wallasey Service Centre CH44 7HX
Full time
**Job purpose:
**To provide the Customer Service Manager with a high level of support with call taking activity and data entry within the Wallasey Community Equipment Depot. Working in a team to deliver a high level of service to clients, professionals and other servicestakeholders.
**Key Responsibilities**:
- Answering the telephone, obtaining and verifying information from the client.
- Inputting and retrieving data from the in-house computer system
- Provide product information by answering questions and offering assistance where possible
- Telephone engineers out in field to pass on relevant information about emergency requests in a timely manner.
- Enhance organisation's reputation by accepting ownership for accomplishing new and difficult requests
- Assist with development of click and collect service and support control of the peripheral store
- Problem solving by clarifying issues, researching and exploring answers and alternative solutions
- Escalating unresolved problems
- Adhering to Equal Opportunities and Dignity at Work as per the company policy
- Any other duties relating to the role as requested by your line manager or the Company
**Skills and Qualifications**:
- Minimum 2 years proven experience of call handling
- Minimum 2 years proven experience of data entry
- Accuracy at record keeping
- I.T. skills
- Community Equipment product knowledge
**Additional skills/ experience
**Strong personable nature, team player experience of working in a pressurised environment, multi-tasking, customer focused, self-motivator, problem solving skills, phone skills, and dependability.
Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudesand working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users,other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.
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