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Customer Service Advisor

8 months ago

Wallasey, United Kingdom Auger Full time

**_Do you have what it takes?_**

We're looking for a _Claims Handler (Customer Services)_ to join the Auger family based at our state-of-the-art head office in Wallasey.

**_ The benefits_**
- An attractive starting salary of £22,111.80 rising to £23,857.62 after a successful 6-month probation period, plus 5.5% pension contribution.
- Annual profit share bonus paid in November (traditionally circa £2,250)
- 22 Days Annual Leave + 8 Statutory Bank Holidays - annual leave increases with length of service.
- Westfield Health Cash-back Plan, giving you access to services such as dental care, optical care, physiotherapy and a 24 Hour GP, including coverage for your children and gym discounts.
- A focus on training, development and career progression.
- Modern contemporary office environment, with frequent social events.
- Auger has awarded an annual cost of living rise which for the past 5 years has exceeded the national average.

**_
A little about Auger_**

We are an independent specialist with an impeccable reputation who work on behalf of major UK insurers. We provide a national service for drainage, water mains and subsidence claims across the UK.

We achieve this through our exceptional people, who consistently exceed the expectations of our clients and customers alike. We pride ourselves on our “Auger Family” environment, creating an engaged and inclusive workforce where the importance of the individual's needs are always our priority. To be successful in any role with us we believe you need the tools, support and environment in which to flourish and we take this really seriously. We truly believe in our core values: doing 'whatever it takes' for our customers, colleagues and communities.

**_
The role_**

In the Claims Handler role, you will be managing your own caseload of claims from cradle to grave. Our objective is to ensure that we provide exceptional customer service, and we deal with the claim in the most efficient and timely manner. You will be the primary point of contact for your customers throughout the claim journey, including making the initial first call with the customer, scheduling appointments, processing reports, finalising the claim and all general enquires and complaints within the agreed timescales. Excellent customer service skills are vital to the role, as you'll need to confidently talk the customer through every stage of their claim while ensuring we manage their expectations.

**_ Preferred experience_**
- Excellent communication skills, both verbal and written
- Previous experience within a customer service or administrative role
- Worked within a fast-paced administration team environment
- Complaints handling experience
- Outstanding customer care
- Problem-solving skills

**_ We’d love to hear from you if_**
- You are eager to understand and adhere to the ‘Auger Way’
- You are confident in finding solutions and overcoming unforeseen challenges
- You take pride in the high standard of your work
- You are enthusiastic, self-motivated and like to take ownership
- You are ready to kick start your Auger career - we want our working relationship to be a longstanding one
- Willing to work towards a professional qualification

**_ Prerequisite_**
- A clear basic DBS check

**_ Our interview process_**
- Successful applicants will be contacted to schedule the initial telephone interview
- Final stage interview will be a Face-to Face Interview at our Head Office