Credit Controller

7 months ago


Annesley, United Kingdom Countrywide Residential Lettings Full time

Countrywide are looking for driven and professional credit controllers to join our rent and legal insurance department, based in our Support Centre in Annesley. The role will involve the management of tenant rent accounts and liaising with both tenants, guarantors and landlords (both over the telephone and in writing). Experience in residential rent credit control preferred but not essential.

Countrywide is now part of Connells Group. You will be working for the UK's largest property services group; we serve our customers nationwide cross more than 85 brands. We have unparalleled coverage of the UK property market, and we are uniquely placed to support our customers across the residential and commercial property markets

The role of a Credit Controller:

- You should have first class customer service skills to handle often contentious situations where tact and diplomacy are necessary.
- Strong communication, influencing and relationship-building skills.
- Take detailed notes of all conversations and actions taken, as these can often be required for future legal action.
- Arranging payment plans to recover rent arrears that are acceptable to both landlord and tenant, and monitoring these to ensure they are fulfilled.
- Produce accurate Rent Account Reports to clearly demonstrate how rent arrears have arisen over the duration of a tenancy.
- In an industry such as property, compliance is key, therefore you will need to study and gain our industry-recognised qualification for which full support is provided.

What you get in return for a career as a Credit Controller with Countrywide:

- 23 days annual leave increasing with long service
- Pension scheme
- Full training provided with excellent career progression opportunities throughout the business
- Support with industry recognised qualifications
- Outstanding discounts across retail, entertainment, travel and health
- Casual dress
- On-site parking

We are committed to developing our colleagues and to providing the highest quality service to our customers.

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00 per year

**Benefits**:

- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Reference ID: RLP/CC1221


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