Credit Controller

5 months ago

Annesley, United Kingdom Countrywide Residential Lettings Full time

Countrywide are seeking driven and professional credit control and debt recovery specialists to join our rent and legal insurance department, based in our Support Centre in Annesley. The role will involve the management of tenant rent accounts and liaising with both tenants, guarantors and landlords (both over the telephone and in writing) regarding rental charges and payments. Experience in residential rent credit control preferred but not essential.

Countrywide is now part of Connells Group. You will be working for the UK's largest property services group; we serve our customers nationwide cross more than 85 brands. We have unparalleled coverage of the UK property market, and we are uniquely placed to support our customers across the residential and commercial property markets

The role of a Credit Controller:

- You should have first class customer service skills to handle often contentious situations where tact and diplomacy are necessary.
- Strong communication, influencing and relationship-building skills.
- Take detailed notes of all conversations and actions taken, as these can often be required for future legal action.
- Arranging payment plans to recover rent arrears that are acceptable to both landlord and tenant, and monitoring these to ensure they are fulfilled.
- Produce accurate Rent Account Reports to clearly demonstrate how rent arrears have arisen over the duration of a tenancy.
- In an industry such as property, compliance is key, therefore you will need to study and gain our industry-recognised qualification for which full support is provided.

What you get in return for a career as a Credit Controller with Countrywide:

- 23 days annual leave increasing with long service
- Pension scheme
- Full training provided with excellent career progression opportunities throughout the business
- Support eith industry recognised qualifications
- Outstanding discounts across retail, entertainment, travel and health
- Casual dress
- On-site parking

We are committed to developing our colleagues and to providing the highest quality service to our customers. The government is currently introducing regulation to the property industry which will require that all estate agency and letting colleagues hold a qualification in their specialist area (sales or lettings). In order to develop our colleagues, provide a high quality service and work towards regulation, all colleagues who join us are required to hold the a Level 3 qualification in their specialist area (sales or lettings). If you don't already have this qualification you will be required to study for it, and Countrywide will support you to achieve the required standards.

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00 per year

**Benefits**:

- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- No weekends

COVID-19 considerations:
This role is based our Support Centre with no physical contact with our customers. The office runs strict COVID-19 precautions with masks required when walking around the office and socially distanced desk locations.

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Reference ID: RLP/CC1221

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