Cms - Resources and Risks Operational Planning (G7)

2 weeks ago

Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 302836**Salary**:

- £50,155 - £60,781**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Child Maintenance Group**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birkenhead, Dudley, Falkirk, Hastings, Leicester, Newcastle-upon-Tyne, PlymouthAbout the job

**Job summary**:
Family separation is never easy. The Child Maintenance Service helps parents, who are unable to make a private financial agreement in support of their child(ren)’s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives. Child Maintenance Service is not only undergoing a significant period of change as we drive a crucial transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do. Our story over the last two years is one of impressive progress and improvement. Despite the progress we’ve made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us. Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers. This is a high profile role within a fast paced, changeable and demanding environment.

**Job description**:
The Child Maintenance Service (CMS) is responsible for all aspects of child maintenance in Great Britain. Our role is to promote financial responsibility, and to encourage and support private maintenance arrangements, as well as provide a statutory maintenance service.

This role covers a wide range of responsibilities including Resource Planning, Recruitment, Risk and National Audit Office. This is a demanding and stretching role, the successful applicant must be a self-starter, have the ability to oversee multiple strands of work simultaneously, prioritising accordingly and be an exceptional leader, inspiring and empowering others to deliver.

The role requires the close working with business partners from the central areas of DWP and wider Government and the establishment of good working relationships at all levels of the operational organisation. The post holder must be skilled at building and maintaining relationships at all levels.

Key responsibilities and accountabilities include:

- Using centrally provided resource plans and developing meaningful CMS workforce plans, making recommendations for managing CMS resource requirements to support the director and deputy directors deliver a continuously improved service delivery
- Supporting the achievement of CMS Operational customer outcomes and service delivery within agreed headcount and budget
- Leading and Coordinating CMS recruitment activities, providing recommendations and negotiating with partners
- Maintaining CMS’s strong operational governance arrangements including change delivery and risk management. Leading on the regular review of the CMS risk management frame work
- Leading CMS and wider departmental stakeholders through to successful responses to the National Audit Office (NAO) and the Work and Pensions Select committee (WPSC) recommendations, drafting and shaping complex responses suitable for external publication
- Work effectively with Child Maintenance Group and wider DWP colleagues, to ensure provision of high-quality briefings, including Strategic ministerial briefings and NAO briefings
- Playing an effective role as part of the CMS Senior Leadership Team
- Representing CMS at a range of DWP senior stakeholder forums including Risk Management, Deployment Leads and Workforce Planning
- Being a visible leader for the team, taking accountability and leading with commitment and passion, challenging self and others to improve
- Ensuring the Performance, Planning & Technology Team operate through successful management of HR/Finance policies and corporate governance

**Person specification**:
Your evidence will be assessed against the following essential criteria. You must ensure you provide specific examples to demonstrate these criteria in your personal statement.

**Essential Criteria**
- Strong leadership skills, with the ability to create a culture of inclusivity, inspiring and motivating teams to be fully engaged in their work and dedicated to their roles and ensure everyone understands their roles and business priorities, whilst working at pace in a pressured environment and meeting demanding deadlines (Lead Criteria)
- An inspiration and resilient leader with a proven track record of su

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