Caretaker/customer Service Advisor

6 months ago

Reading, United Kingdom Homes for Students Full time

**Homes for Students is one of the UK’s leading providers of student accommodation.**

**We currently have a vacancy for a Caretaker/Customer Service Advisor at our Silver Street property in Reading working 20 hours per week.**

**Purpose of the role**

To be a part of the property team and drive performance of all KPI’s, whilst being flexible with your day to day responsibilities and duties. The postholder will support with all aspects of the building, from helping residents with queries and admin in reception, to ensuring the communal spaces are kept clean and tidy and completing small maintenance works.

**Main duties**
- To ensure the highest level of customer service is maintained at all times and act as a role model for excellent customer service.
- To ensure all communal spaces are kept clean and tidy.
- To support all student check out and check in activities.
- To carry out general administration activities, including typing, photocopying, scanning, filing and ordering of stationary off the approved list.
- To comply with health and safety working practices at all times and provide information to visitors and subcontractors on HFS processes.
- To prioritise and manage all work orders and the allocation of maintenance tasks to ensure these are closed off in a timely manner.
- To respond to reactive maintenance and to keep students and customers aware and informed of the status of repairs.
- To carry out small repair works such as resetting trip switches, signage replacement, lightbulbs/shade changes, rail/blind repairs and minor redecoration.
- Undertake routine site health and safety testing including fire alarm and emergency light testing, shower chlorination and any visual checks.
- Ensure that Incident and Accident reporting takes place and that escalation both internally and externally in accordance with the Property Emergency and Crisis Management Plan takes place.
- To be vigilant regarding student welfare issues and to report any student problem or any unusual behaviours to your line manager immediately.
- To carry out spot cleaning and emergency cleaning where required.

**What’s on offer**
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work (pro-rata for part time colleagues)
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.

If this sounds like the role for you and you have the skills, knowledge and experience required, we would love to hear from you

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