Customer Service Advisor
18 hours ago
CUSTOMER SERVICE ADVISOR
Carbon60 are looking to recruit a Customer Service Advisor to work for a large utilities company based in Reading or Cardiff.
ROLE : Customer Service Advisor
PAY RATE: £14 p/h, circa £27,000 per annum (PAYE)
JOB TYPE : ongoing
LOCATION : Reading (RG1) / Pontprennau, Cardiff (CF23)
HOURS : Full time, 37 hours, Monday to Friday
WORKING PATTERN : Hybrid working – currently 2 days in the office and 3 days at home. This is NOT a fully remote position .
THE ROLE:
- You will support the already customers ranging from both inbound and outbound telephony.
- You will support the already customers via email and website communications.
- You will check outbound/inbound customer letters.
- Data entry.
- Telephony experience is essential for this role.
THE SUCCESSFUL CANDIDATE:
- Must be comfortable handling high volume of calls.
- Possess excellent customer service skills.
- Knowledge of utilities is desirable, although training will be provided.
- Good IT Skills.
- Ability to stay calm under pressure.
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