Customer Service Advisor

18 hours ago


Reading, United Kingdom Carbon60 Full time
Job Description

CUSTOMER SERVICE ADVISOR



Carbon60 are looking to recruit a Customer Service Advisor to work for a large utilities company based in Reading or Cardiff.


ROLE : Customer Service Advisor


PAY RATE: £14 p/h, circa £27,000 per annum (PAYE)


JOB TYPE : ongoing


LOCATION : Reading (RG1) / Pontprennau, Cardiff (CF23)

HOURS : Full time, 37 hours, Monday to Friday


WORKING PATTERN : Hybrid working – currently 2 days in the office and 3 days at home. This is NOT a fully remote position .



THE ROLE:


  • You will support the already customers ranging from both inbound and outbound telephony.

  • You will support the already customers via email and website communications.

  • You will check outbound/inbound customer letters.

  • Data entry.

  • Telephony experience is essential for this role.




THE SUCCESSFUL CANDIDATE:


  • Must be comfortable handling high volume of calls.
  • Possess excellent customer service skills.
  • Knowledge of utilities is desirable, although training will be provided.
  • Good IT Skills.
  • Ability to stay calm under pressure.



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