Recoveries Team Leader

4 weeks ago

Bolton, United Kingdom Keoghs Full time

Keoghs LLP is one of the leading insurance law firms in the UK and can rightly claim to be amongst the most dynamic in its sector. We now have an exciting opportunity for a talented team leader to join our Subrogated Recovery Department. Over the last two years this Department has grown from one team to the current five teams with further growth forecast. Have you got experience of managing a team in a high volume, process driven environment and are looking for a new challenge? Or have you experience of recoveries and are looking for a first management role? If so this is the ideal time to join our team working in a fast paced, high volume Business Unit whose aims and goals are:

- To work smarter and more efficiently not harder
- To ensure all within the unit feel valued
- To meet future recruitment needs from internal progression
- To maintain speed and service to our clients

The Team Leader needs to focus on delivering results in line with agreed KPI’s and service standards, whilst creating a positive and friendly working environment, motivating all team members to give their best.

**Key Accountabilities**
- In conjunction with the BUD and others develop operational processes to:

- Reduce touch time improving efficiency and profitability
- Maximise recoveries
- Report to senior management on a daily/weekly/monthly basis on the Recovery Team performance.
Managing the performance of the team in line with SLA’s and KPI’s on both a team and individual basis ensuring that standard operating processes are followed and ‘operational process creep’ does not occur.
Responsible for ensuring that the quality of work within the team is maintained, conducting audits and providing coaching and feedback.
Ensure through a combination of formal training and coaching and support that employees are competent in role.
Proactively managing people fairly and consistently in line with Keoghs policies including Capability and Attendance management.
Providing an environment where team members feel motivated through maximising personal development of employees and promoting team working.
Work Hours
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. This is a hybrid working role working 1 day in the office and 4 days from home.

**Experience, Skills and Qualifications**
- Ability to nurture and encourage team members to give of their best.
- Excellent listening and verbal communication skills
- Ability to remain calm under pressure
- Ability to give and take constructive feedback
- Ability to remain fair and objective at all times.
- Ability to set and manage objectives and targets - both at an individual and team level
- Ability to prioritise and manage competing demands.
- Competent IT user

Desirable
- Experience of managing a team, preferably in a high volume legal or insurance environment.
- Good knowledge of the technical aspects of pursuing subrogated recoveries
Litigation experience
Soft Skills
- Behaviours - displays a positive and professional attitude towards their work and colleagues in line with
- Communication - ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues
- Planning & Organisation - ability to structure, manage and prioritise workload accordingly
- Adaptability - ability to adapt to different situations and tasks, whilst maintaining quality and service
- Quality of Service - to be able to demonstrate an understanding of all detailed aspects of the service and function, and how that contributes to the success of the division

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
We listen, are down to earth and supportive
We work together towards a common goal
We’re friendly with a can do attitude
We care about our clients
We evolve

**Contract Type**
- Permanent

**Area**
- Credit Hire and Recoveries

**Sub Area**
- Recoveries Bolton

**Office**
- Keoghs Bolton Parklands

**Closing Date**
- 14 Feb 2023

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