Technical Supervisor
3 weeks ago
This role offers an excellent opportunity to join a dynamic team with the purpose of supporting the management team to drive standard from a technical & strategic point of view.
The technical supervisor will work directly with the business unit director and tactical delivery director and be responsible for file audits, supporting and delivering group training and the supervision, mentoring and coaching of individual file handlers.
They will be responsible for driving policies and strategies to support the technical progression of the department and help to achieve technical excellence within the Subrogated Recoveries unit in line with client’s SLA’s.
**Key Accountabilities**
- Supervise file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
- Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.
- Carry out monthly file audits for all file handlers, provide feedback to the individual and analysis for the management team on any trends and training issues.
- To assist with the preparation for external client audits.
- Identify any training requirements and to feedback to the appropriate team leader & tactical delivery director.
- Complete file reviews including pre-trial reviews and exception reviews.
- Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs.
- Manage individual file handlers on a performance improvement plan when relating to technical issues.
- Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director.
- To ensure compliance with the SRA Standards & Regulations
- Adhere to the Keoghs Values.
Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch
**Experience, Skills and Qualifications**
- Subrogated recovery experience either defendant or claimant (preferable).
- Previous experience of handling own caseload.
- Experience of handling Fast Track work is essential.
- Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.
- Excellent listening and verbal communication skills.
- Ability to anticipate problems and identify solutions.
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
We listen, are down to earth and supportive
We work together towards a common goal
We’re friendly with a can do attitude
We care about our clients
We evolve
**Contract Type**
- Permanent
**Area**
- Credit Hire and Recoveries
**Sub Area**
- Recoveries Bolton
**Office**
- Keoghs Bolton Parklands
**Closing Date**
- 02 Jan 2023
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