Technical Supervisor

3 weeks ago

Bolton, United Kingdom Keoghs Full time

Technical Supervisor - RTA Motor



Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

Job Purpose

The Technical Supervisor plays a crucial role in ensuring excellence within our Volume Motor Team. Working closely with the Business Unit Director and team leaders, you’ll drive efficient processes and policies while embedding best practices in file handling. Your focus will be on technical guidance, team development, and achieving client service level agreements (SLAs).


Compensation Package

  • Salary: Discussed during application.
  • Work Arrangement: Hybrid (1 day in office, rest remote).
  • Benefits:
  • Health Care Cash Plan
  • 25 days’ leave + 8 bank holidays (buy/sell 3 days)
  • Death In Service (after 1 year)
  • Employer Pension Contribution
  • Cycle to Work Scheme
  • Tech Scheme
  • Gym Flex


Key Accountabilities

Technical Guidance:

  • Provide a technical forum for fee earners, offering guidance on MOJ, Small claims, and Fast Track matters up to £25k.
  • Be the go-to resource for any technical queries, ensuring accurate and informed decisions.


Supervision and Development:

  • Oversee 4-5 heads within your span of control, following the relevant competency framework.
  • Maintain meticulous technical development records for each team member.
  • Assist Team Leaders with technical supervision for cases above £15k.


Performance Reviews:

  • Conduct regular 6-12 week reviews for small claim and fast track files.
  • Provide face-to-face technical feedback and guidance during these reviews.
  • Undertake Pre Trial reviews at least 10 weeks before trial or disposal.


Quality Assurance:

  • Collaborate on pre-audit assessments for files selected for external client audits.
  • Participate in internal auditing processes as needed.


Training and Feedback:

  • Identify training needs and communicate them to Team Leaders, the Business Unit Director (BUD), and the Technical Manager.
  • Support new starters within your span of control, ensuring they achieve a £5k financial authority within their first 6 months.


Performance Improvement:

  • Manage individuals on performance improvement plans related to technical competency.
  • Provide ongoing feedback to the BUD and Technical Manager, suggesting areas for improvement.


Working Hours

  • 35 hours per week, Monday to Friday, from 9 am to 5 pm (with an unpaid hour for lunch).

Location

  • Primary location: Bolton office

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