Customer Service Advisor

5 days ago


Manchester, United Kingdom Car Finance 247 Full time

**About The Role**:
Here at CarFinance 247 we are currently recruiting for an enthusiastic and confident Customer Service Advisor to join our team As a Customer Service Advisor, you will be responsible for delivering excellent customer service to both new and existing applicants. You will handle inbound customer queries as well as being responsible for routing calls throughout the business where necessary. There could be an element of calling customers back via internal requests from other departments as well as call backs.

**Experience needed for the Customer Service Advisor**:

- Mainly handling inbound calls from both new and existing applicants, delivering exceptional customer service.
- Providing the link between the sales team and other internal teams, ensuring a smooth process for our customers.
- Calling customers back via internal requests from other departments as well as call backs.
- Advising on the benefits of CarFinance 247 and gaining customer commitment.
- Confident telephone manner with strong rapport building skills.
- Excellent communication and listening skills - precise and clear in written and verbal communication.
- A flexible approach, positive mental attitude and strong team working skills.
- Adhere to treating customers fairly at all times.

**About You**:

- Experience of 12 months in a call centre is preferable with references from previous employers in this industry.
- IT literate with strong keyboard skills - able to update our CRM system and make comprehensive notes.
- Having worked within an FCA regulated environment is preferred but not essential.
- Positive attitude and willingness to learn.
- A high level of attention to detail is essential.

Your DNA and Experience:

- Bold & Resilient - You will be confident in communicating and have an excellent professional manner especially within challenging situations
- Passionate & Proud - You will be passionate about problem solving and delivering excellent customer care
- Togetherness - You will be able to be an effective mediator and liaise efficiently between multiple external and internal parties

This is a full time, permanent position including the occasional weekend. When a weekend day is worked, a day off in lieu is provided that week.

**About Us**:**Some of our Benefits**:

- Excellent progression opportunities
- Healthcare Cash plan
- Onsite gym and excellent catering facilities
- Free shuttle bus from Piccadilly
- Fresh fruit and Coffee every day
- Your birthday off and much more

CarFinance 247 is an award-winning business just outside of Manchester City Centre. We create personalised and high quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.



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