Partnerships Central Support Executive

5 months ago

Loudwater, United Kingdom Costa Limited Full time

Partnerships Central Support Executive - Loudwater
Permanent, 35 hours a week

In this role you’ll provide support to the Costa Partnerships team and you’ll be first line operational contact with internal, external Partners, suppliers and distribution partners. It’s a telephone / web based role to ensure that first class Customer Service and Supply is delivered at all times to the Partners by processing inbound orders and facilitation of equipment installations to invoice.
A bit about us...
Here at Costa Coffee, our vision is to inspire the world to love great coffee. We’re all about passion, energy and teamwork to serve uplifting moments to coffee fans globally. From our humble beginnings in 1971, we’re now the UK’s most loved coffee Brand. With the help of our Partners and the Coca Cola system our growth ambitions have no limits. Along with our much-loved Stores, we now have propositions spanning Ready-to-Drink, Costa Express, FMCG and our leading B2B networks. Costa are pioneering the future of the coffee industry.

A bit about the role...
Day to day, you’ll be responsible for accurate processing of inbound orders to meet Costa SLA’s and Partner expectations. You’ll also provide Partners with a first point of contact for any query relating to the delivery of PTS in their business. Some of the key responsibilities include:

- Responsible for accurate processing of inbound orders to meet Costa SLA’s and Partner expectations
- Responsible for co-ordination and facilitation of Proud to Serve equipment orders, by working with Sales, Suppliers and Partners to ensure that installations and training is successfully complete and invoiced on time
- Monitor and escalate service performance issues to internal functions e g Supply Chain, Sales and Suppliers
- Manage 3rd party supply administration and query resolution
- Accountable for supporting the setup of new Partners and provide administration to support Costa ways of working
- Work within the team environment to deliver Team KPI’s.

A bit about you
A passion to deliver great outcomes for internal and external Partners is just the start of what we’re looking for. So, what else makes a great Partnerships Central Support Executive at Costa?
- Customer focussed with the ability to build and maintain relationships
- Accustomed to dealing with challenges to products, services and suppliers
- Telephone experience and clear and concise telephone manner
- PC literate to intermediate standard and strong administrative skills
- Customer / product service related industry

What we can offer...
We’re on a growth journey like no other; more countries, more propositions, and opportunities to stretch your skills alongside our warm people, so we want you to feel valued and rewarded with, great perks and benefits:

- BUPA Healthcare and Babylon GP
- Costa Pension Scheme
- Bonus Scheme
- Group Income Protection and Life Assurance
- 50% staff discount in our equity stores, 25% staff discount in franchise stores
- Access to The Coca-Cola Company Share Incentive Plan
- 33 days holidays (including Bank Holidays)

**Location**: Loudwater
Costa Coffee is made up of true experts and masters of their craft who stretch their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved culture.

**DE&I Statement**:
At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Courage and Trust. You will be part of a genuine and committed team that shares the love for coffee and a desire to deliver great experiences to our customers, committed and people. We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency and embraces differences in all that we do.

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