See more Collapse

Technical Support Coordinator

4 weeks ago

Cheltenham, United Kingdom Astor-Bannerman Full time

**Job Summary**

Based in Andoversford, Astor-Bannerman manufactures, supplies, installs and services specialist bathing and lifting systems for the disabled and elderly. We have a 25-year track record as a market leader in our field and we have the ambition to grow.

Working as part of the Customer Services Team, you will coordinate repair callouts and provide various aspects of technical support to Astor Bannerman engineers, customers, clients, and contractors.

**Key Duties**

Working within the technical support team you will:

- Field incoming technical support calls, including first-line fault diagnosis, repair calls and product advice.
- Schedule and co-ordinate repair visits, including allocating resources and monitoring progress whilst keeping customers up-to-date with progress.
- Maintain records of each call and process all related paperwork.
- Plot, book and issue paperwork for all services, parts and repairs.
- Provide cross-cover for the other installations coordinator and the service contract administrator.
- Monitor and manage warranty parts and spend, liaising with various departments to reduce warranty issues.
- Attend breakdowns, repairs and services from time to time.
- Carry out other duties as operational requirements dictate to assist with the day to day running of the business.

You will be trained on:

- Diagnosis, repair and service of our products.
- Handling part requests and quoting for replacement parts.
- Raising repair calls, warrants parts orders and the returns of warranty parts.
- Scheduling engineers.
- You already need to have the following:

- Good basic knowledge of mechanical, plumbing and electrical systems.
- An interest in mechanical and electrical equipment.
- Good people skills and telephone manner.
- Good computer literacy.
- Analytical and problem-solving ability.
- Willingness to get stuck in.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Andoversford, Gloucestershire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Desktop Support: 1 year (preferred)

Work Location: One location

We have other current jobs related to this field that you can find below

  • Technical Support Coordinator

    3 weeks ago

    Cheltenham, United Kingdom Lateral Technology Limited Full time

    **Role**: Technical Support Coordinator **Reports To**:Head of Customer Experience **Location**:Remote (with occasional days in office in cheltenham) **or** in person in Cheltenham, Gloucestershire. **UK based applicants only please - full UK work authorisation will be required as no sponsorship is available.** **Responsibilities**: - Troubleshooting...

  • Support Coordinator

    3 weeks ago

    Cheltenham, United Kingdom Home Group Limited Full time

    Support Coordinator Cheltenham, Gloucestershire Permanent, full time (37.5 hours per week) rota working. Pay £12.61 per hour (£24,664 per annum) and great benefits including Health Cash Plan. Home, a place where you belong Want to be part of a team that really cares and empowers you to help change a customers life for the better? As...

  • Support Coordinator

    4 weeks ago

    Cheltenham, United Kingdom Home Group Limited Full time

    Support Coordinator Cheltenham, Gloucestershire Permanent, full time (37.5 hours per week) rota working. Pay £12.61 per hour (£24,664 per annum) and great benefits including Health Cash Plan. Home, a place where you belong Want to be part of a team that really cares and empowers you to help change a customers life for the better? As our Support...

  • Support Coordinator

    4 weeks ago

    Cheltenham, United Kingdom Home Group Limited Full time

    Support Coordinator Cheltenham, Gloucestershire Permanent, full time (37.5 hours per week) rota working. Pay £12.61 per hour (£24,664 per annum) and great benefits including Health Cash Plan. Home, a place where you belong Want to be part of a team that really cares and empowers you to help change a customers life for the better? As our Support...

  • Support Coordinator

    4 weeks ago

    Cheltenham, United Kingdom Home Group Limited Full time

    Support CoordinatorWhile professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Cheltenham, Gloucestershire Permanent, full time (37.5 hours per week) rota working. Pay £12.61 per hour (£24,664 per annum) and great benefits including Health Cash Plan. Home, a...

  • Support Coordinator

    4 weeks ago

    Cheltenham, United Kingdom Home Group Full time

    Job Description Support Coordinator -(241057) Description Support Coordinator Cheltenham, Gloucestershire Permanent, full time (37.5 hours per week) rota working. Pay £12.61 per hour (£24,664 per annum) and great benefits including Health Cash Plan. Home, a place where you belong Want to be part of a team that really cares and empowers...

  • Admin and Finance Coordinator

    5 days ago

    Cheltenham, United Kingdom Sight Support West of England Full time

    **Job purpose** To provide administrative and financial support across the organisation, including management of the charity’s suppliers, bookkeeping and managing administrative processes within the charity.. **Background**: Sight Support West of England, Insight Gloucestershire and Wiltshire Sight are three independent charities working together to...

  • Support Coordinator

    2 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Home Group Full time

    Job Description - Support Coordinator Job Description Description Permanent, full time (37.5 hpw) Pay £12.61 per hour (£24,664 per annum) and great benefits including Health Cash Plan Home, a place where you belong Want to be part of a team that really cares and empowers you to help change a customer's life for the better? As our Support...

  • Support Coordinator

    2 weeks ago

    Cheltenham, United Kingdom Cheltenham Open Door Full time

    Cheltenham Open Door is a small charity with a big heart. It provides support for those who are struggling with homelessness, addiction, mental and physical health issues, poverty or isolation. We receive no government funding; we literally wouldn’t exist without donations. It’s therefore essential that we support our donors before and after they...

  • Support Coordinator

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Home Group Limited Full time

    Support Coordinator Cheltenham, Gloucestershire Permanent, full time (37.5 hours per week) rota working. Pay £12.61 per hour (£24,664 per annum) and great benefits including Health Cash Plan. Home, a place where you belong Want to be part of a team that really cares and empowers you to help change a customers life for the better? As our...

  • Support Coordinator

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Home Group Limited Full time

    Support Coordinator Cheltenham, Gloucestershire Permanent, full time (37.5 hours per week) rota working. Pay £12.61 per hour (£24,664 per annum) and great benefits including Health Cash Plan. Home, a place where you belong Want to be part of a team that really cares and empowers you to help change a customers life for the better? As our...

  • Support Coordinator

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Home Group Limited Full time €25,437

    Support Coordinator While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Cheltenham, Gloucestershire Permanent, full time (37.5 hours per week) rota working. Pay £12.61 per hour (£24,664 per annum) and great benefits including Health Cash Plan....

  • Support Coordinator

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Home Group Limited Full time €25,437

    Support Coordinator While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Cheltenham, Gloucestershire Permanent, full time (37.5 hours per week) rota working. Pay £12.61 per hour (£24,664 per annum) and great benefits including Health Cash Plan....

  • Technical Support Engineer

    4 weeks ago

    Cheltenham, United Kingdom Computer Futures Full time

    **Role - Support Engineer** **Location - Cheltenham - Hybrid - 1 day a week office based** **Salary £25k - £35k** Are you looking to start a career within IT ? Perhaps the role as a Product Support Engineer is exactly the type of role you are looking for within a company that will offer you progression and training to develop your career? I am looking...

  • Technical Support Engineer

    2 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Obsidian Security Full time

    Who We Are: Obsidian delivers SaaS security and Compliance for the enterprise. We are passionate about security and believe SaaS is the next frontier. We are committed to our customers and believe the companies with the best people win. If you are dynamic, committed and love learning and growing, Obsidian could be the company for you. At our early stage,...

  • Credit and Sales Support Coordinator

    4 weeks ago

    Cheltenham, United Kingdom Brave Human Capital Group Ltd Full time

    **Credit and Sales Support Coordinator** **Cheltenham** **£25,000 - £27,000** **Full-time, Monday-Friday with 2 days at home once established** **The Company** Our client is an expert in the financial sector - offering bespoke, flexible financial solutions for various businesses. Using their expertise, they help source the correct finance a business...

  • Support Coordinator

    4 weeks ago

    Cheltenham, South West, United Kingdom Home Group Limited Full time

    Support CoordinatorWhile professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Cheltenham, Gloucestershire Permanent, full time (37.5 hours per week) rota working. Pay £12.61 per hour (£24,664 per annum) and great benefits including Health Cash Plan. Home, a...

  • Technical Support/customer Service

    4 weeks ago

    Cheltenham, United Kingdom Astor-Bannerman Full time

    **Job Summary** Based in Andoversford, Astor-Bannerman manufactures, supplies, installs and services specialist bathing and lifting systems for the disabled and elderly. We have a 30-year track record as a market leader in our field and we have the ambition to grow. **Key Duties** Working within the technical support team you will: - Assist field service...

  • Technical Author

    2 weeks ago

    Cheltenham, Gloucestershire, United Kingdom STR Group Limited Full time

    Role Overview - In the frame of Customers Services, Technical Data Systems. Supporting on the below responsibilities for the production and support of the Maintenance & Material products (e.g. AMM, TSM, IPC etc), to enable the safe and efficientaccomplishment of aircraft maintenance adapted to customer needs.Responsibilities Technical/Authoring Activities...

  • Technical Customer Service Advisor

    4 weeks ago

    Cheltenham, United Kingdom Astor-Bannerman Full time

    **Job Summary** Based in Andoversford, Astor-Bannerman manufactures, supplies, installs and services specialist bathing and lifting systems for the disabled and elderly. We have a 25-year track record as a market leader in our field and we have the ambition to grow. Working as part of the Customer Services Team, you will coordinate repair callouts and...