Customer Services Specialist

3 weeks ago


Shoreditch, United Kingdom Kelly Strong Recruitment Limited Full time

We are recruiting for a Customer Services Specialist and and seek someone who has worked in group operations for an inbound tour operator who would like a change of career but still firmly working within inbound tourism.

Our client is one of the largest and most well know software system for the inbound tourism industry and launched over 30 years ago to provide a software system specifically for the inbound industry. As a Customer Service Specialist you will be involvedin training clients on the system, handling client enquiries, and supporting the sales and marketing efforts. You will account manage key clients and upsell future products and ensuring the clients are using Tourplan to their advantage.

Their clients are small, medium and large DMC's, specialist tour operators and inbound tour operators based globally and the London office looks after all the clients based in the UK, Ireland and Europe. If you have used Tourplan or similar, have experienceof working in inbound, love technology and like problem solving this could be for you As a Customer Service Specialist you will be the main point of contact for their clients, working as part of a small team - if the query is technical you will pass intoonto the New Zealand based head office, but quite often you will be able to look at the query and work out what the issues are - they may have put in a wrong hotel name, a wrong abbreviation for a City, forgotten to add VAT, not included a coach driver ona rooming list so numbers don't tally - whatever the reason their system isn't allowing them to proceeded you will research and see if you can help before passing onto the Tech team

Often existing clients are upgrading their system so you will act as an in between to communicate time schedules. Part of your role will be to visit client offices to train staff on the systems, and you will receive great training til you are confident tomeet you tour operation clients. The company has offices around the world so can offer their clients 24 hours a day support - you will essentially work 930 - 530 Mondays to Fridays. The role is home based Mondays - Wednesdays, office based Thursdays & Fridays.

The company boast a really low turnover of staff - its a positive, happy and motivated working environment and people are proud to work there. We are not looking for an IT or technology specialist - we need people who have done the jobs the tour operatorsdo to understand their terminology and priory of what they need help with Someone who enjoys training and upselling products - this is a varied and busy role



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