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Product & Strategy Manager, Consumer Group

2 months ago

Shoreditch, United Kingdom Shawbrook Bank Full time

**The Opportunity**

Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complexproblems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses.

Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.

Join Shawbrook because you:

- Want to help us deepen our industry sector knowledge, combining technology alongside the best banking brains
- Want to build a bank for the future and be part of our digital transformation journey that will enable customers & businesses to thrive
- Want to continue to grow professionally. We encourage you to grow and be the best version of yourself
- Care about sustainability? We want to be better for our people, environment, and society
- Bring passion and enjoyment to your work. You’ll work hard but you’ll have fun too

**The Role & Responsibilities**

Support the Head of Strategy in developing the planning and proposal of strategic initiatives to support the growth and success of the Division; Designing, implementing, and embedding the framework for translating our strategy into business plans and objectivesso that it meets the needs of the organisation and supports the delivery of our strategic goals.
- Execution of industry and competitor benchmarking, market analysis and industry intelligence
- Collaborate with the business and product teams to articulate, plan, validate, communicate and roll-out the strategic vision for the CG
- Work alongside Business to identify and prioritise critical projects and key deliverables to ensure alignment with overall strategy (including product development and technology investment)
- Identify and support inorganic objectives within the Division
- Conduct regular deep dives into markets and products using market and business intelligence to identify new strategic opportunities
- Work with group functions to articulate and support group Bank strategy

Ensuring the Products in the CG are fit for purpose, meet customer needs, and follow the right governance in the organisation and are compliant with regulatory requirements:

- Ownership of internal product governance including approval of requirements by the right internal bodies and making sure changes around the product are tracked justified an approved
- Execution of annual product reviews to ensure product fitness and regulatory compliance (including Consumer Duty)
- Supporting the Head of strategy in the definition of product and Consumer Duty Governance model
- Identification of key regulatory updates that may affect the product and internal processes
- Support the definition of the product strategy: working closely with the product and marketing team to align product and proposition development, customer profiling and demographics
- Follow up and tracking of new product developments and delivery
- Understanding of marketing insights and marketing programmes effectiveness

**Innovation & Proposition**
- Work with the Head of strategy to perform horizon scanning to develop 3-to-5-year propositions to deliver growth opportunities to the business
- Conduct R&D into new markets and products, distributions channels, partnerships, and inorganic growth opportunities
- Identify product enhancements and/or new product development opportunities to meet customer needs, help shaping the proposition and the go to market strategy

Working collaboratively with senior managers and key stakeholders across the business to make sure they are engaged with the CG strategy, and it is translated into division and departmental plans, and team and individual objectives.
- Support Strategy against key KPI/Metrics and budget
- Produce regular and ad-hoc strategy updates, identifying obstacles, progress, and changes as appropriate
- Support in the development of Board/Exco/Regulator updates as requested
- Use of MI, business, and market intelligence to build propositions and strategic objectives
- Provide insights to Business MDs/Directors/Heads of/SLT to help drive strategic initiatives using data and MI

Following established project governance processes and working in collaboration with wider programme groups and stakeholders, designing appropriate solutions and plans to implement agreed actions

**The Person**
- Previous experience of working in a B2B and B2C professional services environment, preferably within the financial services or advisory sectors
- Experience of developing and implementing frameworks to support strategy delivery and facilitate the development of solutions and projects through which it can be delivered
- Project/programme/portfolio management experience involving complex business workstreams across the whole lifecycle, from objective definition and scope of work onwards
- Demonstrable experience of working successfully with internal and external stakeholders
- Experience of managing and delivering all business change projects including business planning, stakeholder management, risk analysis, reporting and communications
- Ability and adaptability to manage a large workload that will change according to business needs
- Excellent presentation skills
- Broad knowledge of the UK Consumer market
- Experience of working within a regulated environment
- Ability to collect and interrogate data from multiple sources using appropriate analytical methodologies and software
- Ability to present data in a clear and compelling way
- Strong natural want to Challenge norms and drive value
- Ability to work across the matrix and leverage relationships across the Bank
- Able to get things done, employing initiative, pragmatism, and common sense
- Excellent planning and organisational skills
- Enthusiastic "can do" attitude with a desire to provide resolution and drive for success
- Excellent verbal and written communication skills
- Customer-focused approach

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