Customer Service Assistant

1 month ago


Southampton, United Kingdom The Connected Consulting Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Handle customer complaints or concerns with empathy and patience, striving for first-call resolution
- Analyze customer needs and recommend appropriate solution
- Maintain customer records and update information as needed

**Requirements**:

- Excellent phone etiquette and active listening skills
- Strong data entry skills with attention to detail
- Ability to analyze customer inquiries or issues and provide effective solutions

If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply. Join our team and help us exceed our customers' expectations.

**Salary**: From £24,958.50 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 11/04/2024



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